What is Vocads Survey?

Vocads Survey is an innovative tool designed to transform traditional survey methodologies by utilizing generative voice AI technology. It enables organizations to conduct voice surveys that deliver richer and more insightful data while significantly reducing the costs associated with qualitative surveys. By leveraging voice interactions, Vocads Survey aims to enhance customer engagement and provide a more personalized survey experience.

Features

Vocads Survey comes equipped with a variety of features that streamline the survey process and improve data collection. Here are some of the standout features:

1. Generative Voice AI

• Rich Data Collection: The use of voice allows respondents to express their thoughts and feelings more freely compared to traditional text-based surveys.
• Real-time Processing: The AI analyzes responses instantaneously, generating detailed reports with summaries and actionable recommendations.

2. Genius Survey Creation Wizard

• User-Friendly Interface: Create surveys in just 30 seconds using a personalized wizard, making it accessible for users of all technical skill levels.
• Customization Options: Tailor the survey appearance and questions to fit the specific needs of your organization.

3. Multilingual Support

• Conduct surveys in over nine languages, making it easier to gather feedback from diverse customer bases across different regions.

4. Real-Time Reporting

• Instant Analysis: View and analyze survey results in real time, allowing organizations to respond quickly to customer feedback.
• Visualization Tools: Utilize various reporting formats to visualize data effectively, making it easier to interpret insights.

5. Deployment Options

• Flexible Distribution: Send surveys via email or display QR codes for easy access, enhancing participation rates.
• Personalized Landing Pages: Deploy customized survey landing pages in seconds to match your brand identity.

6. Increased Response Rates

• Voice surveys have shown to increase response rates by up to 25%, making it more likely that customers will engage with the survey.

7. Cost Reduction

• By automating the qualitative survey process, Vocads Survey helps organizations save on time and resources typically spent on traditional qualitative research methods.

8. Sovereign and RGPD-Compliant Infrastructure

• Ensures that user data is handled securely and complies with European data protection regulations, providing peace of mind for organizations concerned about data privacy.

Use Cases

Vocads Survey is versatile and can be utilized across various industries and departments. Here are some common use cases:

1. Customer Relationship Management

• Build stronger relationships with customers through personalized surveys that encourage feedback and engagement.
• Use insights gathered to enhance customer loyalty and satisfaction.

2. Marketing Research

• Adjust marketing strategies based on real-time feedback from potential and existing customers.
• Identify new market opportunities and understand customer preferences more deeply.

3. Market Research

• Automate the qualitative research process to gather insights quickly and cost-effectively.
• Analyze market trends and consumer behavior with richer data collected through voice surveys.

4. Human Resources

• Provide a platform for team members to express their thoughts and feedback in a more engaging manner.
• Conduct employee satisfaction surveys to gauge workplace morale and areas for improvement.

5. Retail and E-commerce

• Gather feedback from customers at checkout or post-purchase to understand their experiences and preferences.
• Use voice surveys to collect insights that can inform product development and service enhancements.

Pricing

Vocads Survey offers a free trial for users to explore the platform and its features before committing to a subscription. While specific pricing details are not provided in the content, organizations can expect competitive pricing that reflects the value of enhanced data collection and analysis capabilities.

Comparison with Other Tools

When comparing Vocads Survey to traditional survey tools and other voice survey platforms, several unique selling points emerge:

1. Enhanced Data Quality

• Traditional surveys often rely on closed questions, limiting the depth of insights. Vocads Survey's voice feature allows for open-ended responses, leading to richer data.

2. Cost-Effectiveness

• The automated nature of Vocads Survey reduces the costs associated with qualitative research, making it a more economical choice for organizations looking to gather insights.

3. Higher Engagement Rates

• Voice surveys are generally more engaging than text-based surveys, leading to higher response rates. This is particularly important for businesses that struggle with survey fatigue among customers.

4. Real-Time Insights

• Unlike many traditional survey tools that require time for data collection and analysis, Vocads Survey provides instant feedback, enabling organizations to act quickly on customer insights.

5. User-Friendly Design

• The Genius Survey creation wizard simplifies the survey setup process, making it accessible for users with varying levels of technical expertise.

FAQ

1. How does Vocads Survey improve response rates?

Vocads Survey improves response rates by utilizing voice technology, which is more engaging and user-friendly than traditional text-based surveys. This interactive approach encourages customers to participate and share their thoughts more freely.

2. Is Vocads Survey suitable for multilingual surveys?

Yes, Vocads Survey supports voice surveys in over nine languages, making it an excellent choice for organizations with diverse customer bases.

3. What types of insights can I expect from using Vocads Survey?

Users can expect rich, qualitative insights from open-ended voice responses, as well as real-time analysis and recommendations generated by the AI. This data can inform various business decisions across marketing, customer relationship management, and more.

4. How quickly can I set up a survey?

With the Genius Survey creation wizard, users can create and deploy a survey in just 30 seconds, making it a quick and efficient process.

5. Is there a free trial available?

Yes, Vocads Survey offers a free trial that allows users to explore the platform and its features before making a financial commitment.

6. How does Vocads Survey ensure data privacy?

Vocads Survey implements a sovereign and RGPD-compliant infrastructure to ensure that user data is handled securely and in accordance with data protection regulations.

7. Can Vocads Survey be used for employee feedback?

Absolutely! Vocads Survey is an effective tool for gathering employee feedback and conducting satisfaction surveys, allowing team members to express their thoughts in a more engaging manner.

Conclusion

Vocads Survey is a powerful tool that revolutionizes the way organizations gather customer feedback through voice technology. With its user-friendly features, real-time insights, and cost-effective approach, it stands out as a superior alternative to traditional survey methods. Whether used for customer relationship management, marketing research, or employee feedback, Vocads Survey provides organizations with the tools they need to understand their customers better and make informed decisions.