What is Upheal?

Upheal is an innovative AI-powered tool designed specifically for mental health professionals, including therapists, psychiatrists, social workers, psychologists, and coaches. Its primary aim is to streamline the documentation process associated with client sessions by generating accurate and comprehensive progress notes. By automating the note-taking process, Upheal allows practitioners to focus more on their clients and less on administrative tasks, ultimately enhancing the quality of care provided.

Key Objectives:

• Enhance Session Presence: By automating note-taking, mental health professionals can remain more engaged and present during client sessions.
• Save Time: Upheal significantly reduces the time spent on documentation, allowing practitioners to see more clients or allocate time for self-care.
• Ensure Compliance: The platform is designed to be 100% HIPAA compliant, ensuring that sensitive client data is handled securely and ethically.

Features

Upheal offers a range of features tailored to meet the needs of mental health professionals. Below are some of the standout features that make Upheal a valuable tool:

AI-Generated Progress Notes

• Comprehensive Documentation: Upheal generates detailed clinical notes, including various formats such as SOAP, DAP, GIRP, BIRP, and EMDR.
• Client-Centric Approach: The AI-generated notes allow therapists to focus on the client during sessions rather than worrying about documentation.

Flexible Session Formats

• Multiple Formats Supported: Upheal accommodates in-person sessions, online video calls, and even recordings, making it versatile for various practice settings.
• Client Types: Supports documentation for individuals, couples, and families (coming soon).

Customization Options

• Custom Note Templates: Practitioners can create their own progress note templates to fit the unique needs of their practice.
• Treatment Plans with SMART Goals: Easily generate treatment plans that include specific, measurable, achievable, relevant, and time-bound goals.

Advanced Analytics

• Session Insights: Upheal analyzes speech during sessions to provide objective insights, highlighting data points such as speech cadence, talking ratio, and moments of silence.
• Session Graphs: Detailed visual representations of session data help practitioners track and improve client progress over time.

Integration and Compatibility

• EHR Compatibility: Upheal seamlessly integrates with existing Electronic Health Records (EHR) systems, allowing for easy transfer of notes.
• Browser Extension: Capture sessions from any online platform without leaving the EHR, enhancing workflow efficiency.

Security and Compliance

• Data Protection: Built on a modern cloud infrastructure, Upheal ensures the highest level of data security, complying with HIPAA, PHIPA, PIPEDA, GDPR, and SOC 2 Type II standards.
• Encrypted Communication: All video calls and data transfers are encrypted, ensuring client confidentiality.

Use Cases

Upheal is designed for a variety of mental health professionals, making it suitable for numerous use cases. Here are some scenarios where Upheal can be particularly beneficial:

For Individual Practitioners

• Efficiency in Documentation: Individual therapists can save hours each week by automating their note-taking, allowing them to focus on client interactions.
• Enhanced Client Relationships: By spending less time on paperwork, therapists can build stronger relationships with their clients.

For Group Practices

• Standardization of Documentation: Group practices can maintain uniformity in documentation across different therapists, ensuring consistency in client records.
• Scalability: As practices grow, Upheal can easily accommodate more practitioners without the hassle of additional administrative burden.

For Telehealth Providers

• Seamless Online Integration: Telehealth providers can effortlessly capture notes during virtual sessions, ensuring that documentation is as robust as in-person meetings.
• Accessibility: Upheal's browser-based platform allows practitioners to work from anywhere, making it ideal for remote care.

For Coaches and Psychiatrists

• Specialized Note Types: Coaches and psychiatrists can utilize Upheal's specialized note formats tailored to their specific documentation needs.
• Progress Tracking: The analytics feature helps track client progress over time, allowing for better-informed treatment decisions.

Pricing

Upheal offers a tiered pricing structure to cater to different needs, from solo practitioners to larger group practices. Below is a breakdown of the available pricing plans:

Free Plan

• Cost: $0/month
• Features: Unlimited note generation, basic functionalities for session documentation, and no credit card required for sign-up.

Starter Plan

• Cost: $49/month or $39/month when billed annually
• Features: Includes everything in the Free plan plus SOAP, DAP, and Intake notes, and the ability to capture any EHR or online call.

Premium Plan

• Cost: $99/month or $79/month when billed annually
• Features: Everything in the Starter plan, along with all note types, treatment plans with SMART goals, and custom AI edits to notes.

Unlimited Plan

• Cost: $149/month or $119/month when billed annually
• Features: Everything in the Premium plan, plus Upheal video calls with seamless AI notes and analytics, and priority support for technical needs.

Comparison with Other Tools

Unique Selling Points of Upheal

1. Unlimited Notes: Unlike many competitors that impose limits on the number of notes or types of documentation, Upheal offers unlimited note creation across all plans.

2. Variety of Note Types: Upheal supports a wide range of note types, including SOAP, DAP, GIRP, BIRP, EMDR, and treatment plans, making it suitable for various therapeutic approaches.

3. Advanced Analytics: The smart session analytics feature sets Upheal apart, providing clinicians with insights that can enhance their practice and improve client outcomes.

4. Integration Flexibility: Upheal’s ability to integrate with any EHR or online platform through its browser extension is a significant advantage, allowing practitioners to work within their existing systems.

5. Focus on Client Interaction: The primary goal of Upheal is to support therapists in their work rather than replace them, emphasizing the human aspect of therapy.

FAQ

Is it safe to use AI progress notes?

Yes, Upheal's AI-generated notes are designed to complement the work of mental health professionals, allowing them to focus on the human aspects of therapy. The platform adheres to strict security and privacy guidelines, ensuring compliance with HIPAA and other regulations.

Do you offer a client consent form?

Yes, Upheal provides a consent collection template that practitioners can use to obtain client consent before holding sessions. This is crucial for handling sensitive personal information.

Is Upheal free to use?

Yes, Upheal offers a Free plan that allows users to create unlimited session notes without any time restrictions. A trial of the advanced paid plan is also available for new users.

Will Upheal work with my EHR?

Absolutely. Upheal is designed to integrate seamlessly with any EHR, enabling practitioners to capture online sessions without leaving their EHR system.

How does Upheal ensure client data privacy?

Upheal follows strict privacy protocols and employs a multi-layered approach to data protection. Audio recordings are deleted by default, and the platform complies with SOC 2 standards for data security.

In conclusion, Upheal is a powerful tool for mental health professionals looking to enhance their practice through AI-generated documentation. With its robust features, flexible pricing, and commitment to client privacy, Upheal is well-positioned to support the evolving needs of the mental health community.