What is UnitelVoice?

UnitelVoice is a cloud-based VoIP (Voice over Internet Protocol) phone system designed to facilitate seamless communication for businesses of all sizes. With its user-friendly interface and a variety of features, it enables users to manage their phone systems efficiently, regardless of their location. The service is particularly beneficial for startups and small to medium-sized enterprises (SMEs) looking for an affordable yet professional communication solution. UnitelVoice provides a suite of tools that enhance connectivity, improve customer interactions, and streamline communication processes.

Features

UnitelVoice comes equipped with a robust set of features that cater to diverse business needs. Here’s a breakdown of the key features:

1. Flexible Plans

UnitelVoice offers several pricing plans tailored to fit different business requirements:

• Start-Up Plan:
  • Price: $9.99/month
  • Includes: 1 phone number, 500 monthly minutes, 3 users, mobile app access
• Mobile App Plan:
  • Price: $24.99/month
  • Includes: 1 phone number, unlimited minutes, unlimited users, mobile app access
• Office Plan:
  • Price: $29.99/month
  • Includes: 1 phone number, unlimited minutes, 3 users, mobile app, desktop softphone, desk phones, presence indicator, team messaging
• Office-Max Plan:
  • Price: $69.99/month
  • Includes: 1 phone number, unlimited minutes, 10 users, mobile app, desktop softphone, desk phones, presence indicator, team messaging

2. Mobile Application

UnitelVoice provides a mobile app that enables users to make and receive calls, access voicemail, and manage their phone system on the go. This feature is particularly advantageous for remote workers and businesses that require flexibility in their communication.

3. Unlimited Minutes

Many of the plans include unlimited calling minutes, allowing businesses to communicate freely with clients and customers without worrying about overage charges.

4. User Management

UnitelVoice allows businesses to manage multiple users under a single account. The ability to add or remove users easily makes it a scalable solution for growing businesses.

5. Presence Indicator

This feature enables users to see the availability status of their colleagues, which helps in managing communication effectively. Knowing who is available can significantly enhance teamwork and collaboration.

6. Team Messaging

UnitelVoice includes a team messaging feature that allows users to communicate via text, enhancing internal communication and collaboration among team members.

7. Desktop Softphone

The desktop softphone allows users to make and receive calls directly from their computer, providing an alternative to traditional desk phones and enhancing flexibility.

8. Professional Call Recording

UnitelVoice offers free professional recording services, which can be useful for training purposes, quality assurance, and maintaining records of important conversations.

9. Live USA-Based Support

Customer support is a critical component of any service, and UnitelVoice excels in this area by providing live support from a USA-based team, ensuring that help is readily available when needed.

10. Money-Back Guarantee

UnitelVoice offers a 30-day risk-free trial, allowing businesses to test the service before committing to a subscription. This guarantee reflects the company's confidence in its product and commitment to customer satisfaction.

Use Cases

UnitelVoice is versatile and can be utilized across various industries. Here are some common use cases:

1. Startups

For startups, especially those operating with limited budgets, UnitelVoice provides an affordable communication solution that looks professional without the high costs associated with traditional phone systems. The 30-day risk-free trial allows startups to evaluate the service without financial commitment.

2. Remote Teams

With the rise of remote work, businesses with distributed teams can benefit from UnitelVoice’s mobile app and desktop softphone. Employees can stay connected regardless of their location, ensuring that communication remains seamless.

3. Customer Service

UnitelVoice’s unlimited minutes and call recording features make it an excellent choice for businesses that prioritize customer service. Teams can handle customer inquiries efficiently while maintaining a record of interactions for quality assurance.

4. Growing Businesses

As businesses expand, their communication needs evolve. UnitelVoice allows for easy scalability, enabling businesses to add users and features as they grow, making it a long-term solution.

5. Professional Services

Consultants, coaches, and other professional service providers can use UnitelVoice to maintain a professional image. The ability to have a dedicated phone number and the option for call recording enhances their credibility.

Pricing

UnitelVoice offers a range of pricing plans designed to cater to different business needs and budgets. Here’s a summary of the pricing structure:

• Start-Up Plan: $9.99/month

  • 1 Phone Number
  • 500 Monthly Minutes
  • 3 Users Included
  • Mobile App Access

• Mobile App Plan: $24.99/month

  • 1 Phone Number
  • Unlimited Minutes
  • Unlimited Users
  • Mobile App Access

• Office Plan: $29.99/month

  • 1 Phone Number
  • Unlimited Minutes
  • 3 Users Included
  • Mobile App, Desktop Softphone, Desk Phones, Presence Indicator, Team Messaging
  • Additional Users: $9.99/month per user

• Office-Max Plan: $69.99/month

  • 1 Phone Number
  • Unlimited Minutes
  • 10 Users Included
  • Mobile App, Desktop Softphone, Desk Phones, Presence Indicator, Team Messaging
  • Additional Users: $9.99/month per user

All plans come with a 30-day risk-free trial, allowing businesses to test the service before making a financial commitment. This pricing structure makes UnitelVoice an attractive option for both small businesses and larger organizations looking to streamline their communication systems.

Comparison with Other Tools

When evaluating UnitelVoice against other VoIP providers, several unique selling points set it apart:

1. Affordable Pricing

UnitelVoice's pricing structure is competitive, especially for startups and small businesses. Many other VoIP services charge higher fees for similar features, making UnitelVoice a cost-effective choice.

2. Comprehensive Features

While many VoIP providers offer basic calling features, UnitelVoice includes additional functionalities such as team messaging, presence indicators, and professional call recording at no extra cost.

3. Excellent Customer Support

UnitelVoice offers live USA-based customer support, which is a significant advantage over many competitors that rely on overseas support teams. This ensures faster response times and better communication.

4. Risk-Free Trial

The 30-day money-back guarantee allows businesses to try out the service without any financial risk, which is not always offered by other providers.

5. Scalability

UnitelVoice is designed to grow with businesses. The ability to easily add users and features makes it a flexible solution for evolving communication needs.

FAQ

When do I pick my phone number?

You can choose your phone number during the sign-up process. The system will guide you through selecting a number that suits your business needs.

How does call forwarding work?

Call forwarding allows incoming calls to be redirected to another phone number. This feature can be set up in your account settings, ensuring you never miss an important call.

When can I start receiving phone calls?

Once you have completed the sign-up process and your account is activated, you can start receiving calls immediately.

What happens if I go over my plan's minutes?

If you exceed the allocated minutes in your plan, you may incur additional charges based on the overage rates specified in your plan details. However, plans with unlimited minutes will not incur extra charges.

When do I add additional features to my account?

You can add features to your account at any time through your account settings. Simply log in and navigate to the features section to make adjustments.

What's the difference between the plans?

The primary differences between the plans include the number of users, the number of monthly minutes, and the availability of features such as unlimited calling, team messaging, and presence indicators.

Do I have to use the UniTel mobile app or other VoIP devices?

While the UniTel mobile app is recommended for convenience, you can also use other VoIP devices, such as desk phones or softphones, to access your account.

If I choose the Office plan, when do I get VoIP desk phones?

Desk phones can be included with your plan, and details about their availability will be provided during the sign-up process.

Can I add more users to the Office Plan?

Yes, additional users can be added to the Office Plan for a fee of $9.99/month per user.

What is a softphone?

A softphone is a software application that allows users to make and receive calls over the internet using their computer or mobile device, eliminating the need for traditional phone hardware.

What is Presence Indicator?

The Presence Indicator feature shows the availability status of your team members, allowing for improved communication and collaboration.

What is Team Messaging?

Team Messaging allows users to communicate via text within the platform, enhancing internal communication among team members.

Do you offer annual billing, and how does it work?

UnitelVoice primarily offers monthly billing, but businesses interested in annual billing should contact customer support for specific options and potential discounts.

What is a 30-Day Risk-Free Trial?

The 30-Day Risk-Free Trial allows businesses to test the UnitelVoice service without any financial commitment. If you are not satisfied within the trial period, you can cancel and receive a full refund.

In conclusion, UnitelVoice presents a comprehensive and user-friendly VoIP solution that caters to a wide range of business communication needs. With its competitive pricing, extensive features, and excellent customer support, it is an ideal choice for businesses looking to enhance their communication strategies.