What is Transactis?

Transactis is a cutting-edge electronic bill presentment and payment (EBPP) solution designed to simplify the billing and payment processes for businesses and their customers. As a part of the FIS® BillerIQ platform, Transactis enables organizations to deliver bills and accept payments seamlessly across multiple digital channels. In an increasingly digital-first world, Transactis addresses the growing demand for faster payment processing, reduced operational costs, and enhanced payer experiences.

With Transactis, businesses can offer their customers a variety of payment options, ensuring convenience, transparency, and control over bill payments. The solution is designed to meet the expectations of modern consumers who prefer digital-first payment channels and seek flexibility in how they manage and pay their bills.

Features

Transactis boasts a wide range of features that enhance its usability and effectiveness for both businesses and consumers. Some of the key features include:

1. Multi-Channel Payment Options

Transactis supports various digital channels for bill payment, including:

• Web: Customers can pay bills directly on the company’s website.
• Mobile: Users can utilize mobile applications for bill payments.
• Automatic Recurring Payments: Customers can set up automatic payments for recurring bills.
• Interactive Voice Response (IVR): Customers can make payments through automated phone systems.
• Customer Service Calls: Payments can be processed via calls to customer service representatives.
• Text Payments: Customers can receive and pay bills through text messages.
• Point of Sale (POS): Payments can be made at physical locations.

2. Real-Time Notifications

Transactis provides real-time notifications to customers regarding their bills, which helps in keeping them informed and engaged. These notifications can include reminders for upcoming due dates and confirmations for payments made.

3. Personalized Bill Design

The platform allows businesses to customize bill designs, ensuring that bills are not only informative but also visually appealing and aligned with the company’s branding.

4. Targeted Messaging

Businesses can leverage targeted messaging within the platform to communicate important information, promotions, or updates to their customers, enhancing customer engagement.

5. Integrated Remittance and Payment Data

Transactis features integrated remittance and payment data, enabling straight-through processing and automated reconciliation. This reduces manual intervention and streamlines operations.

6. Decreased Days Sales Outstanding (DSO)

By sending timely notifications and reminders to customers, Transactis helps decrease outstanding invoices, thereby improving collections efficiency and reducing the time it takes to receive payments.

7. Processing Flexibility

The platform supports card payments, allowing businesses to meet customer expectations while efficiently managing credit card processing costs.

8. Enhanced Customer Experience

Transactis focuses on providing customers with a seamless experience, allowing them to view and manage their bills easily. Customers can navigate to their preferred company’s website, log in to a branded payment portal, and review their bills before making payments.

Use Cases

Transactis is versatile and can be utilized across various industries and business models. Here are some common use cases:

1. Utility Companies

Utility providers can use Transactis to deliver bills electronically and allow customers to pay through their preferred digital channels. This not only enhances customer satisfaction but also improves payment collection rates.

2. Subscription Services

Businesses that operate on a subscription model can leverage Transactis to manage recurring payments efficiently. Customers can set up automatic payments and receive notifications when their bills are due.

3. Telecommunications

Telecom companies can utilize Transactis to streamline the billing process, offering customers multiple payment methods and real-time updates on their account status.

4. Healthcare Providers

Healthcare organizations can benefit from Transactis by simplifying the billing process for patients. Patients can receive bills digitally and choose how they wish to pay, whether through a website, mobile app, or other channels.

5. E-commerce Platforms

E-commerce businesses can integrate Transactis to enhance their checkout experience, allowing customers to pay their bills conveniently while providing clear and transparent billing information.

Pricing

While specific pricing details for Transactis are not publicly disclosed, it typically varies based on factors such as the size of the business, the volume of transactions, and the specific features required. Businesses interested in adopting Transactis are encouraged to connect with the sales team to receive a customized quote based on their needs.

Comparison with Other Tools

Transactis stands out in the market for electronic bill presentment and payment solutions due to its comprehensive feature set and focus on enhancing the customer experience. Here’s how it compares with other similar tools:

1. Comprehensive Multi-Channel Support

Unlike some competitors that may limit payment options, Transactis supports a wide range of digital channels, including web, mobile, IVR, text, and POS. This flexibility ensures that customers can choose their preferred payment method.

2. Real-Time Notifications

Many tools provide basic billing functionalities, but Transactis goes further by offering real-time notifications, which help keep customers informed and engaged throughout the payment process.

3. Customization Options

Transactis allows businesses to personalize bill designs and messaging, which is not always available in other solutions. This feature enhances branding and customer communication.

4. Integrated Processing

The integration of remittance and payment data for straight-through processing and automated reconciliation is a significant advantage of Transactis over competitors that may require more manual intervention.

5. Focus on Customer Experience

Transactis is designed with the customer experience in mind, ensuring that the payment process is seamless and user-friendly. This focus on the end-user is a key differentiator in a crowded market.

FAQ

What types of businesses can benefit from Transactis?

Transactis is suitable for a wide range of industries, including utilities, telecommunications, healthcare, subscription services, and e-commerce. Any business that requires efficient billing and payment processing can benefit from this solution.

How does Transactis enhance customer engagement?

Transactis enhances customer engagement through features such as real-time notifications, personalized bill designs, and targeted messaging. These functionalities help keep customers informed and engaged in their billing processes.

Can customers pay their bills using credit cards?

Yes, Transactis allows businesses to accept credit card payments, providing customers with the flexibility to pay their bills using their preferred payment method.

Is Transactis easy to integrate with existing systems?

Transactis is designed for efficient integration, allowing businesses to incorporate its functionalities into their existing workflows and systems seamlessly.

How can businesses get started with Transactis?

Businesses interested in adopting Transactis should connect with the sales team to discuss their needs and receive a customized quote. The team can guide them through the implementation process and help them leverage the platform's capabilities effectively.

What support is available for Transactis users?

Transactis users can expect comprehensive support from the FIS team, including assistance with implementation, training, and ongoing technical support to ensure a smooth experience with the platform.

In summary, Transactis is a robust electronic bill presentment and payment solution that empowers businesses to streamline their billing processes while enhancing customer satisfaction. With its multi-channel payment options, real-time notifications, and focus on user experience, Transactis is well-positioned to meet the evolving needs of modern consumers and businesses alike.