What is Tekst?

Tekst is an AI-powered back-office automation tool designed to streamline enterprise operations by transforming complex processes into efficient automations. It utilizes advanced artificial intelligence to understand context, automate workflows, and deliver actionable insights, helping organizations manage their communications and operations more effectively. By integrating seamlessly with existing systems, Tekst enables companies to enhance their operational efficiency without the need for extensive changes or disruptions.

Features

Tekst offers a wide range of features that cater to the needs of modern enterprises looking to optimize their processes. Some of the key features include:

AI-Powered Automation

• Contextual Understanding: Tekst analyzes the meaning, sentiment, intent, and priorities of messages, ensuring that every email, ticket, or chat is categorized and routed with human-like understanding.
• Real-Time Insights: Provides leaders with full visibility into operations, allowing for informed decision-making based on accurate data.

Seamless Integration

• No-Code Setup: Tekst can be easily integrated with existing tech stacks without requiring significant changes or downtime.
• Compatibility with Major Platforms: Works alongside tools such as Salesforce Einstein and Microsoft Co-Pilot to enhance their capabilities.

Custom AI Model

• Tailored Solutions: Tekst creates a custom-trained AI model based on a company’s specific data, workflows, and industry terminology, ensuring precision and accuracy in automation.
• Continuous Learning: The AI model continuously learns and optimizes to improve efficiency at scale.

Enterprise-Grade Security

• Data Ownership: Companies retain full ownership and control of their data, ensuring compliance with industry regulations.
• Real-Time Processing: Information is processed in real-time, maintaining high levels of security and trust.

Comprehensive Workflow Automation

• Email and Document Management: Automates the categorization, prioritization, and routing of emails and documents, reducing manual work and errors.
• Case Management: Streamlines case and incident management processes, enabling smart case prioritization and classification.

Performance Metrics

• High Throughput: Capable of processing over 500,000 emails daily.
• Efficiency Gains: Saves over 8,000 hours of manual work every day through automation.

Use Cases

Tekst is designed to address a variety of operational challenges across different industries. Here are some of the top use cases for process automation:

Email Routing and Management

• Automated Email Routing: Tekst improves email routing accuracy to 90%, ensuring that all incoming communications reach the appropriate teams without delay.
• Shared Inbox Management: Transitions organizations from personal mailboxes to a shared inbox, enhancing collaboration and response times.

Case and Incident Management

• Smart Case Prioritization: Automates the prioritization of cases based on urgency and context, ensuring that critical issues are addressed promptly.
• Contextual Insights: Enriches cases with contextual information, allowing teams to make informed decisions quickly.

Document and Order Processing

• Automated Order Intake: Streamlines the order intake process, reducing the time and effort required to manage incoming requests.
• Document Processing: Automates the handling of various types of documents, including invoices and contracts, ensuring accuracy and compliance.

Customer Support Optimization

• Response Automation: Reduces response times by automating common customer inquiries, freeing up support teams to focus on more complex issues.
• Performance Measurement: Analyzes customer interactions to provide insights into team performance and areas for improvement.

Inventory Management

• Automated Inventory Tracking: Keeps track of inventory levels and automates reordering processes, minimizing stockouts and overstock situations.
• Data-Driven Insights: Provides insights into inventory trends and demands, helping businesses make informed purchasing decisions.

Pricing

While specific pricing details for Tekst are not provided in the content, it typically varies based on the scale of implementation, the number of users, and the complexity of the automation required. Businesses interested in Tekst can expect to engage in a consultation process that assesses their needs, followed by a tailored pricing proposal that aligns with their operational goals.

Comparison with Other Tools

When comparing Tekst to other automation tools in the market, several unique selling points stand out:

Advanced AI Capabilities

• Contextual Understanding: Unlike many traditional automation tools that rely solely on keyword recognition, Tekst employs advanced natural language processing to understand the context and intent behind communications.
• Custom AI Models: Tekst offers tailored AI models that adapt to specific business needs, which is less common in many off-the-shelf solutions.

Seamless Integration

• No Change Management Required: Tekst can be integrated into existing workflows without the need for significant changes, making it easier for organizations to adopt.
• Compatibility with Leading Platforms: The ability to enhance existing tools like Salesforce and Microsoft products sets Tekst apart from competitors that may not offer such integrations.

Proven Results

• High Efficiency Metrics: Tekst boasts impressive statistics, such as processing over 500,000 emails daily and saving thousands of hours in manual work, which can be a significant advantage for businesses looking for demonstrable ROI.

FAQ

Why does Tekst use artificial intelligence?

Tekst utilizes AI to help businesses manage their communications more efficiently. The custom AI model streamlines and routes incoming communication, automating complex processes and workflows while eliminating manual work and optimizing operations at scale.

How does Tekst enhance Salesforce Einstein?

Tekst works alongside Salesforce Einstein by enhancing its capabilities to handle complex workflows, multilingual interactions, and high-volume case management. This integration allows businesses to optimize their customer operations further.

Is company data safe with Tekst?

Yes, Tekst prioritizes data security and compliance. Companies retain full ownership of their data, and Tekst processes information in real-time, ensuring that sensitive information is handled securely.

What does Deep Context mean?

Deep Context refers to Tekst's ability to analyze and understand the nuanced meanings behind messages, including context, sentiment, and intent. This capability allows for more accurate categorization and routing of communications.

What is Tekst’s pricing model?

While specific pricing details are not provided, Tekst typically offers tailored pricing based on the scale of implementation and the complexity of automation required. Interested businesses can engage in a consultation to receive a customized pricing proposal.

How long does it take to implement Tekst?

The implementation process is designed to be quick and efficient. Tekst can be integrated with existing systems in just a few days, and the AI model begins learning from historical data and workflows to streamline operations without disrupting ongoing processes.

In conclusion, Tekst stands out as a powerful AI-driven back-office automation tool that not only enhances operational efficiency but also provides deep insights into business processes. Its unique features, seamless integrations, and proven results make it a valuable asset for enterprises aiming to optimize their workflows and improve overall productivity.