What is Social Intents?

Social Intents is a powerful live chat solution designed to integrate seamlessly with popular messaging platforms such as Microsoft Teams, Google Chat, Slack, and Zoom. The tool aims to enhance customer engagement by allowing businesses to interact with their customers directly from the messaging apps they already use, eliminating the need for context switching between different applications. With its AI-powered chatbots and real-time support features, Social Intents empowers businesses to provide exceptional customer service while reducing operational costs.

Features

Social Intents offers a rich set of features that cater to businesses of all sizes, enabling them to streamline customer interactions and improve overall service quality.

1. Seamless Integration

• Multiple Platforms: Social Intents integrates with major messaging platforms including Microsoft Teams, Google Chat, Slack, Zoom, and Webex.
• Web-based Console: For those who prefer a standalone interface, a web-based chat console is also available.

2. AI Chatbots

• Hybrid Chatbots: Build AI chatbots that can handle up to 75% of website inquiries, allowing for efficient automation while still providing human support when necessary.
• 1-Click Training: Easily train chatbots using website content, files, and PDFs for quick setup and deployment.

3. Real-time Customer Support

• Instant Response: Engage with website visitors in real-time, answering their questions and resolving issues promptly.
• Proactive Engagement: Use proactive chat invites to reach out to visitors before they initiate contact.

4. Customizable Chat Widget

• Branding Options: Customize the chat widget to align with your brand’s identity, including color schemes, logos, and messages.
• Canned Responses: Create pre-defined responses for frequently asked questions to enhance response efficiency.

5. Lead Generation and Management

• Automated Lead Capture: Capture leads automatically through chat interactions and integrate them directly into your CRM or ticketing systems.
• Pre-qualifying Questions: Use initial questions to pre-qualify visitors and direct them to the appropriate support channels.

6. Multi-website Support

• Multiple Domains: The platform supports multiple website domains, allowing businesses to manage chats across different sites from a single account.

7. Comprehensive Analytics

• Chat Reports: Access detailed analytics on chat interactions to monitor performance and improve customer service strategies.
• Customer Feedback: Collect customer feedback to enhance the chat experience and identify areas for improvement.

8. Unlimited Team Members

• Flexible Team Management: Add as many team members as needed without incurring additional costs, making it ideal for growing businesses.

9. 3rd Party Integrations

• Zapier Integration: Connect with various apps to automate workflows and enhance functionality.
• CRM and Ticketing Systems: Seamlessly integrate with existing systems for a smoother operational experience.

Use Cases

Social Intents is versatile and can be applied across various industries and business functions. Here are some common use cases:

1. E-commerce

• Customer Support: Provide real-time assistance to customers browsing products, helping them make informed purchasing decisions.
• Lead Generation: Capture potential leads by engaging visitors through chat and guiding them through the sales funnel.

2. SaaS Companies

• Onboarding: Assist new users with onboarding processes by answering queries and providing guidance through live chat.
• Technical Support: Address technical issues promptly, reducing customer frustration and improving retention rates.

3. Marketing Agencies

• Client Engagement: Facilitate communication with clients about ongoing projects, gathering feedback, and discussing strategies.
• Lead Qualification: Use automated chatbots to qualify leads before passing them to sales teams for further engagement.

4. Educational Institutions

• Student Support: Offer real-time support to students regarding admissions, course inquiries, and administrative questions.
• Event Management: Engage with prospective students during open days or webinars to answer questions and encourage applications.

5. Healthcare Providers

• Patient Communication: Provide instant responses to patient inquiries about appointments, treatments, and billing.
• Telehealth Services: Facilitate communication between healthcare providers and patients through secure chat options.

Pricing

Social Intents offers a variety of pricing plans to accommodate different business needs and sizes. Each plan is billed annually and comes with a 14-day free trial to help users evaluate the tool before committing.

1. Starter Plan

• Cost: $39/month (billed annually)
• Features:
  • 1 Chat Widget
  • 1 Website Domain
  • 3 Agents
  • 200 Chat Conversations/month
  • ChatGPT Integration (25 Trained URLs)

2. Basic Plan

• Cost: $69/month (billed annually)
• Features:
  • 2 Chat Widgets
  • 2 Website Domains
  • Unlimited Agents
  • 1000 Chat Conversations/month
  • Message Shortcuts
  • ChatGPT Integration (50 Trained URLs)

3. Pro Plan

• Cost: $99/month (billed annually)
• Features:
  • 5 Chat Widgets
  • 5 Website Domains
  • Unlimited Agents
  • 5000 Chat Conversations/month
  • Message Shortcuts
  • ChatGPT Integration (200 Trained URLs)
  • Cross Teams Chat Transfers
  • Remove Co-Branding/White Label

4. Business Plan

• Cost: $199/month (billed annually)
• Features:
  • 10 Chat Widgets
  • 10 Website Domains
  • Unlimited Agents
  • 10000 Chat Conversations/month
  • Message Shortcuts
  • ChatGPT Integration (1000 Trained URLs)
  • Cross Teams Chat Transfers
  • Remove Co-Branding/White Label
  • Real-time Auto-Translation

5. Agency/Reseller Plan

• Cost: $399/month
• Features:
  • Unlimited Sub-Accounts
  • 20 Chatbots
  • 10,000 Chat Conversations/month
  • 10,000 Training Articles & Documents
  • Branded Customer Portal
  • White Label Chats
  • Additional Chatbots at $20/month each

Comparison with Other Tools

When comparing Social Intents with other live chat solutions, several unique selling points set it apart from the competition:

1. Integration with Popular Platforms

Social Intents stands out for its seamless integration with widely-used messaging platforms like Microsoft Teams, Google Chat, Slack, and Zoom. Many competitors focus solely on standalone chat widgets, but Social Intents allows users to communicate from familiar tools, reducing the learning curve and increasing efficiency.

2. AI-Powered Hybrid Chatbots

While many live chat solutions offer chatbot capabilities, Social Intents provides hybrid chatbots that can handle a significant portion of inquiries while still allowing for human intervention. This flexibility ensures that customers receive timely responses without sacrificing quality.

3. Customization Options

Social Intents offers extensive customization features for its chat widget, allowing businesses to tailor the chat experience to align with their branding. This level of customization is often limited in other tools, which may offer only basic styling options.

4. Unlimited Team Members

Unlike many competitors that charge per agent, Social Intents allows businesses to add unlimited team members without incurring additional costs. This is particularly beneficial for growing businesses that require flexibility in team management.

5. Comprehensive Analytics

Social Intents provides in-depth analytics and reporting features that help businesses monitor chat performance, customer satisfaction, and engagement metrics. This data-driven approach enables companies to make informed decisions and improve their customer service strategies.

FAQ

1. Who should use Social Intents?

Social Intents is ideal for small businesses, entrepreneurs, marketers, and any organization looking to enhance customer engagement and improve sales. It is especially beneficial for teams that already use Microsoft Teams, Slack, Zoom, or Webex.

2. Is there a free trial available?

Yes! Social Intents offers a 14-day free trial that includes all features, allowing users to explore the platform without any commitment. Users can cancel at any time, and there are no contracts involved.

3. Can I use live chat on multiple websites?

Absolutely! Social Intents supports multiple website domains, enabling businesses to manage chats across different sites from a single account.

4. Do I have to sign a contract?

No, Social Intents does not require contracts. Users can subscribe on a monthly basis and cancel at any time without penalties.

5. How does Social Intents handle data security and privacy?

Social Intents is committed to protecting user data and complies with relevant privacy regulations. The platform implements security measures to ensure that customer information is handled responsibly and securely.

6. Can I customize the chat widget?

Yes, Social Intents allows extensive customization of the chat widget, including branding elements such as colors, logos, and messaging, to create a seamless experience for customers.

7. What kind of support does Social Intents provide?

Social Intents offers customer support through various channels, including live chat, email, and a comprehensive help center with articles and resources to assist users in maximizing the platform's capabilities.

In conclusion, Social Intents provides a robust live chat solution that integrates seamlessly with popular messaging platforms, offers powerful AI capabilities, and is designed to enhance customer engagement while reducing operational costs. Its unique features and flexible pricing make it an excellent choice for businesses looking to improve their customer service and drive sales.