What is Sensely?

Sensely is an innovative empathy-driven conversational platform designed to enhance the healthcare experience for members, patients, and providers. By utilizing advanced artificial intelligence and natural language processing, Sensely enables users to interact with a virtual avatar named Molly, who assists in managing health-related inquiries, chronic conditions, and customer service interactions. The platform aims to increase access to healthcare services, lower costs, and improve overall health outcomes by offering personalized and engaging user experiences.

Features

Sensely boasts a variety of features that cater to the needs of healthcare providers, payers, and patients. Below are some of the key features:

1. Empathy-Driven Conversational Interface

• Avatar Interaction: Users can engage with an avatar, Molly, which has been shown to enhance user satisfaction and engagement. Studies indicate that 4 out of 5 users prefer interacting with an avatar over text-based responses.
• Natural Language Processing (NLP): Sensely employs industry-specific NLP to facilitate intelligent conversations, making interactions feel more natural and human-like.

2. Trusted Content Integration

• Sourced from Renowned Institutions: Sensely leverages trusted health information from reputable sources such as the Mayo Clinic and NHS, ensuring the accuracy and reliability of the information provided to users.

3. Personalized User Experience

• Insight Engine: The platform collects user preferences and behaviors to create a tailored experience for each individual. This personalization helps in understanding member needs and preferences effectively.
• Custom Conversations: Users can create and customize conversations in minutes using simple and intuitive design tools.

4. Multi-Channel Access

• Versatile Communication: Sensely can be accessed through various platforms including mobile apps, web, SMS, WhatsApp, Facebook Messenger, WeChat, Line, and Telegram, ensuring that users can interact with the tool in their preferred environment.

5. Health Management Modules

• Chronic Condition Management: Sensely offers dedicated modules for wellness, acute health, and chronic condition management, making it easier for users to navigate their health concerns.
• Enrollment and Onboarding: The platform simplifies the onboarding process for new users, ensuring they can quickly access the services they need.

6. Streamlined Customer Service

• Task Management: Sensely helps streamline customer service tasks, allowing healthcare providers to manage inquiries and service requests more efficiently.
• 24/7 On-Demand Access: Users can access the platform at any time, providing them with the flexibility to seek assistance whenever they need it.

7. Integration Capabilities

• Health Network Integration: Sensely integrates seamlessly with various health networks, enhancing its usability and effectiveness within existing healthcare systems.

8. Data Insights and Reporting

• Dashboards and Real-Time Insights: Sensely provides dashboards that draw on current data to deliver immediate insights into user behaviors, enabling healthcare providers to make informed decisions.

Use Cases

Sensely can be utilized in various scenarios across the healthcare spectrum, providing significant benefits to different stakeholders. Here are some of the primary use cases:

1. Payers

• Member Engagement: Insurance companies can leverage Sensely to engage with their members more effectively, providing personalized communication and support for health management.
• Cost Reduction: By streamlining customer service and reducing unnecessary in-person visits, payers can lower their operational costs.

2. Providers

• Patient Check-Ins: Healthcare providers can use Sensely to facilitate patient check-ins and gather relevant health information before appointments, improving the efficiency of care delivery.
• Chronic Disease Management: Providers can utilize the platform to monitor and manage chronic conditions, offering patients tailored advice and support.

3. Pharma

• Patient Education: Pharmaceutical companies can use Sensely to educate patients about medications and health conditions, ensuring they have accurate and reliable information.
• Adherence Monitoring: The platform can help track patient adherence to medication regimens, providing reminders and support to improve health outcomes.

4. Employers

• Employee Wellness Programs: Employers can incorporate Sensely into their wellness programs, offering employees a tool to manage their health and access resources easily.
• Health Risk Assessments: The platform can assist in conducting health risk assessments, identifying potential health issues among employees early on.

5. Personal Use

• Self-Assessment: Individuals can use Sensely for self-assessment of symptoms and health concerns, receiving guidance on when to seek further medical attention.
• Health Education: Users can access a wealth of health-related information, empowering them to make informed decisions about their health.

Pricing

While specific pricing details for Sensely are not publicly available, the platform typically operates on a subscription model, which may vary based on the size of the organization, the number of users, and the specific features utilized. Organizations interested in implementing Sensely are encouraged to request a demo or contact the sales team to receive tailored pricing information based on their unique needs and requirements.

Comparison with Other Tools

When comparing Sensely to other conversational AI tools in the healthcare space, several unique selling points set it apart:

1. Empathy-Driven Approach

Unlike many traditional chatbots that rely solely on text-based interactions, Sensely's use of an avatar provides a more engaging and empathetic user experience. This approach has been shown to enhance user satisfaction and increase the accuracy of responses.

2. Trusted Content Sources

Sensely's integration of trusted health information from institutions like the Mayo Clinic and NHS differentiates it from competitors that may not prioritize content accuracy. This focus on reliable information helps build trust with users.

3. Customization and Personalization

The platform's Insight Engine and user-friendly design tools allow healthcare organizations to create customized conversations and experiences tailored to their audience, a feature that may not be as robust in other tools.

4. Comprehensive Health Management

Sensely encompasses a wide range of health management modules, including wellness, acute health, and chronic condition management, providing a holistic solution for users compared to more niche tools.

5. Multi-Channel Accessibility

With access available through various platforms, Sensely ensures that users can engage with the tool in their preferred environment, enhancing overall usability.

FAQ

1. How does Sensely improve user engagement?

Sensely improves user engagement by utilizing an empathetic avatar for interactions, which has been shown to increase user satisfaction. Additionally, the platform personalizes conversations based on user preferences, making interactions more relevant and meaningful.

2. Is Sensely suitable for all types of healthcare organizations?

Yes, Sensely is designed to cater to a wide range of healthcare organizations, including payers, providers, pharmaceutical companies, and employers. Its versatile features make it adaptable to various use cases within the healthcare sector.

3. Can Sensely integrate with existing healthcare systems?

Yes, Sensely offers integration capabilities with various health networks and systems, allowing organizations to incorporate the platform into their existing workflows seamlessly.

4. What kind of support does Sensely provide for chronic condition management?

Sensely provides dedicated modules for chronic condition management, offering users tailored advice, resources, and support to help them navigate their health concerns effectively.

5. How can organizations get started with Sensely?

Organizations interested in implementing Sensely can request a demo to learn more about its features and capabilities. The sales team can provide tailored information based on the organization's specific needs and requirements.

In conclusion, Sensely is a powerful tool that leverages advanced technology to create a more engaging and personalized healthcare experience. By focusing on empathy and user satisfaction, Sensely stands out in the crowded landscape of healthcare solutions, making it an excellent choice for organizations looking to enhance their member and patient interactions.