What is Question Base?

Question Base is an innovative documentation tool designed to streamline knowledge sharing within organizations that use Slack as their primary communication platform. It serves as a bridge between real-time conversations in Slack and structured documentation in platforms like Notion and Confluence. By capturing and organizing knowledge shared in Slack chats, Question Base enables teams to create a living document of collective knowledge, making it easier to access and utilize information without the hassle of traditional documentation methods.

Features

Question Base is packed with features that enhance its usability and effectiveness in capturing knowledge. Here are some key features:

1. AI-Powered Knowledge Detection

• Automatic Knowledge Capture: The tool utilizes artificial intelligence to detect when valuable information is shared within Slack conversations. It identifies nuggets of knowledge that can be saved for future reference.
• Smart Capture: The AI system intelligently extracts relevant information, allowing users to save what matters most without manual input.

2. Integration with Slack

• Slack-First Experience: Question Base is designed to work seamlessly within Slack. Users can invite the Question Base bot to channels, and it will start capturing knowledge instantly.
• Real-Time Responses: The AI bot can answer repetitive questions by searching through previously captured knowledge, reducing the time team members spend searching for answers.

3. Knowledge Base Creation

• Living Document: Teams can build and maintain a comprehensive FAQ resource that evolves as new information is shared and existing knowledge is updated.
• Searchable Database: Users can easily search for answers within the captured knowledge, making it a reliable resource for team members.

4. Integration with Other Tools

• Multiple Integrations: Question Base connects with various documentation and project management tools such as Notion, Confluence, Google Docs, and more, allowing teams to leverage existing resources.
• Cross-Tool AI Search: The AI can search across different tools integrated with Slack, providing comprehensive answers to user queries.

5. Data Ownership and Security

• User Control: Users have full control over the data they capture. They can decide what to keep, edit, or discard.
• Data Security: Question Base is committed to data security, employing SOC2 Type I compliance (with Type II in progress) and secure data encryption.

6. User-Friendly Interface

• Intuitive Design: The interface is designed for ease of use, allowing team members to navigate and utilize the tool without extensive training.
• Onboarding Support: Question Base offers free onboarding to help teams get started quickly and effectively.

Use Cases

Question Base is versatile and can be used across various industries and organizational structures. Here are some common use cases:

1. Knowledge Sharing in Remote Teams

• In remote work environments, teams often rely on Slack for communication. Question Base helps capture important information shared in conversations, ensuring that knowledge is not lost and is accessible to all team members.

2. Reducing Repetitive Questions

• Organizations can use Question Base to create a centralized knowledge base that answers frequently asked questions, reducing the time employees spend seeking answers from colleagues or managers.

3. Onboarding New Employees

• New hires can benefit from an organized repository of information. Question Base allows organizations to compile essential knowledge that can help new employees acclimate to their roles more quickly.

4. Maintaining Up-to-Date Documentation

• As teams engage in discussions and share updates, Question Base keeps documentation current by capturing new information and integrating it into the existing knowledge base.

5. Enhancing Collaboration

• By facilitating knowledge sharing, Question Base encourages collaboration among team members. Employees can easily access information shared by their peers, fostering a culture of learning and support.

Pricing

Question Base offers flexible pricing plans to accommodate different organizational needs:

1. Free Plan

• Cost: $0/month
• Features:
  • Unlimited channels
  • Limited integrations
  • Up to 50 saved answers

2. Pro Plan

• Cost: $5 per user/month (discounted to $4 with an annual subscription)
• Features:
  • Unlimited channels
  • Unlimited integrations
  • Unlimited saved answers

This pricing structure allows teams to choose a plan that best fits their size and documentation needs, whether they are just starting or require more extensive capabilities.

Comparison with Other Tools

When comparing Question Base to other documentation tools, several unique selling points set it apart:

1. Slack Integration

• Unlike many documentation tools that operate separately from communication platforms, Question Base is built specifically for Slack. This integration allows for real-time knowledge capture directly from conversations.

2. AI-Powered Features

• The AI capabilities of Question Base enable it to automatically detect and extract valuable information from chats, making the documentation process more efficient than traditional methods that require manual entry.

3. Focus on Knowledge Retention

• Question Base emphasizes not just the creation of documentation but also its maintenance and updating, ensuring that knowledge remains relevant and accessible over time.

4. User Control and Security

• With a strong focus on data ownership, users can manage their information securely, which is often a concern with other knowledge management tools.

5. Ease of Use

• The intuitive interface and straightforward onboarding process make it easy for teams to adopt and utilize Question Base without extensive training or technical expertise.

FAQ

1. What is Question Base?

• Question Base is a knowledge management tool that captures and organizes information shared in Slack conversations, transforming it into a structured knowledge base.

2. How does Question Base work?

• The tool uses AI to detect valuable information during Slack chats, allowing users to save and retrieve knowledge easily. It can also answer repetitive questions based on previously captured information.

3. Is Question Base only for Slack users?

• Yes, Question Base is designed as a Slack-first experience. The AI bot operates within Slack, capturing knowledge directly from conversations.

4. What other tools does Question Base integrate with?

• Question Base integrates with various documentation and project management tools, including Notion, Confluence, Google Docs, and more, allowing users to leverage existing resources.

5. How secure is my data with Question Base?

• Question Base is committed to data security, employing SOC2 Type I compliance (with Type II in progress) and secure data encryption to protect customer information.

6. How can I get started with Question Base?

• To start using Question Base, you can install it through the Slack App Marketplace and invite the bot to your channels. The onboarding process is designed to help you set up quickly.

7. What are the pricing options for Question Base?

• Question Base offers a Free Plan and a Pro Plan, with the Pro Plan providing additional features such as unlimited integrations and saved answers.

In conclusion, Question Base is a powerful tool for organizations looking to enhance their documentation processes and knowledge sharing. By leveraging AI technology and seamless integration with Slack, it transforms the way teams capture and utilize information, ultimately leading to improved collaboration and efficiency.