What is Moveworks?

Moveworks is an advanced AI-powered platform designed to enhance workplace productivity by automating tasks and providing instant access to information across various systems and domains. Utilizing a sophisticated Reasoning Engine and multiple large language models (LLMs), Moveworks empowers employees to find answers, automate repetitive tasks, and streamline workflows. The platform is particularly tailored for enterprise environments, boasting integrations with numerous applications, making it an essential tool for organizations looking to optimize their operations.

Features

Moveworks comes packed with a variety of features aimed at improving productivity and efficiency within organizations. Here are some of the key features:

1. Intelligent Search

• Superior Reasoning Engine: Moveworks offers a powerful search capability that allows users to find the right information quickly, regardless of the system or format.
• Agentic RAG: The platform takes agentic Retrieval-Augmented Generation (RAG) to the next level, enabling more accurate and contextually relevant search results.

2. AI Task Automation

• End-to-End Task Completion: Moveworks can automate tasks across the tech stack, completing them in seconds.
• Out-of-the-Box Integrations: The platform supports hundreds of integrations and plugins, allowing it to work seamlessly with existing systems.

3. Workflow Efficiency

• Generative AI Capabilities: By providing powerful AI tools, Moveworks can make workflows up to 90% more efficient, reducing the burden of busywork on employees.
• Multi-Language Support: The platform accelerates workflows in over 100 languages, catering to global teams.

4. Customizable AI Agents

• Low-Code Development: Developers can easily create customizable AI agents through the Creator Studio, allowing for tailored solutions that meet specific enterprise needs.
• Agentic Automation Engine: This feature bypasses traditional integration Platform as a Service (iPaaS) solutions, enabling faster deployment of automated processes.

5. Enhanced Security and Compliance

• FedRAMP® Marketplace: Moveworks is recognized in the FedRAMP Marketplace, ensuring that it meets the highest standards of security and compliance, particularly for federal agencies.
• Robust Security Measures: The platform employs advanced security protocols to protect sensitive information and maintain data integrity.

6. Advanced Support for Various Teams

Moveworks provides specialized support for different departments, enhancing productivity across the board:

• IT: Troubleshoots issues, provisions software, and triages incoming tickets.
• HR: Manages PTO requests, checks policies, and automates HR processes.
• Finance: Assists in finding POs and invoices, and provides status notifications.
• Engineering: Helps in finding specs and data, and speeds up coding.
• Sales: Gathers prospect information, generates follow-up emails, and streamlines deal closures.
• Marketing: Provides access to marketing materials and insights for campaign optimization.

Use Cases

Moveworks can be applied across various industries and departments, making it a versatile tool for organizations. Here are some notable use cases:

1. IT Support

• Reduced Resolution Time: Companies like Leidos have reported a significant drop in mean time to repair (MTTR) from hours to minutes post-implementation.
• Efficient Ticket Routing: With 96% accuracy in ticket routing, Moveworks ensures that support requests reach the right experts quickly, reducing ticket lifespan.

2. Human Resources

• Streamlined PTO Management: HR teams can automate the process of checking PTO balances and submitting requests, freeing up valuable time for strategic initiatives.
• Enhanced Employee Experience: By automating repetitive HR tasks, Moveworks improves the overall employee experience, making HR more accessible.

3. Sales and Marketing

• Faster Lead Follow-Up: Sales teams can instantly generate follow-up emails and gather prospect information, leading to quicker deal closures.
• Real-Time Insights: Marketing teams can access actionable performance insights and craft high-converting campaigns, improving overall marketing effectiveness.

4. Engineering and Development

• Faster Coding: Engineers can quickly find the right specs and data, allowing them to code more efficiently and meet project deadlines.
• Provisioning via Cloud: Moveworks can automate cloud provisioning, reducing manual effort and speeding up deployment.

5. Finance Management

• Automated Invoice Processing: Finance teams can automate the preparation and submission of POs and invoices, ensuring timely payments and reducing errors.
• Status Notifications: Moveworks provides real-time notifications for PO and invoice statuses, enhancing financial visibility.

Pricing

While specific pricing details for Moveworks are not publicly available, organizations typically engage in a consultation with the sales team to obtain a customized quote based on their needs and scale. Factors that may influence pricing include:

• Number of Users: The size of the workforce that will be using the platform.
• Integrations Required: The number of existing systems and applications that need to be integrated with Moveworks.
• Custom Development: Any specific customizations or AI agents that may need to be developed for unique organizational needs.

Comparison with Other Tools

When comparing Moveworks to other AI-driven workplace productivity tools, several unique selling points set it apart:

1. Comprehensive AI Capabilities

• End-to-End Automation: Unlike many competitors, Moveworks offers a full suite of automation capabilities that span various departments, making it a one-stop solution for enterprise needs.

2. Low-Code Customization

• Developer-Friendly: Moveworks’ low-code Creator Studio allows developers to easily create customized AI agents without extensive programming knowledge, streamlining the development process.

3. High Accuracy and Efficiency

• Ticket Routing Accuracy: With a 96% accuracy rate in ticket routing, Moveworks outperforms many other IT service management tools, ensuring faster resolution times and improved user satisfaction.

4. Security and Compliance

• FedRAMP® Compliance: Being listed in the FedRAMP Marketplace demonstrates Moveworks’ commitment to security and compliance, making it a trusted choice for federal agencies and enterprises with stringent security requirements.

5. Multi-Language Support

• Global Reach: With support for over 100 languages, Moveworks is particularly advantageous for multinational organizations looking to enhance productivity across diverse teams.

FAQ

What types of organizations can benefit from Moveworks?

Moveworks is designed for enterprises of all sizes and industries, particularly those with a large workforce and complex operational needs. It is especially beneficial for organizations in sectors such as IT, HR, finance, engineering, sales, and marketing.

How does Moveworks ensure data security?

Moveworks employs advanced security measures and is compliant with FedRAMP standards, ensuring that sensitive data is protected and that the platform meets the highest security requirements.

Can Moveworks integrate with existing applications?

Yes, Moveworks supports hundreds of out-of-the-box integrations and plugins, allowing it to work seamlessly with a wide range of existing systems and applications.

Is Moveworks easy to use for non-technical employees?

Absolutely! Moveworks is designed with user-friendliness in mind, allowing non-technical employees to easily access information, automate tasks, and improve productivity without needing extensive training.

How can I get started with Moveworks?

Organizations interested in Moveworks can schedule a demo or consultation with the sales team to explore how the platform can be tailored to meet their specific needs.

In conclusion, Moveworks stands out as a powerful AI-driven platform that enhances workplace productivity through intelligent search, task automation, and customizable AI agents. Its unique features, extensive use cases, and commitment to security make it an invaluable asset for enterprises looking to thrive in a competitive landscape.