What is Mendable?

Mendable is an advanced AI-powered tool designed to enhance customer support and sales processes by providing instant, accurate answers to queries related to technical resources. Built using large language models (LLMs) like GPT-3.5 and GPT-4, Mendable enables organizations to create chatbots that can understand and respond to inquiries based on their documentation, product manuals, and other technical materials. This solution is ideal for companies looking to streamline their customer service operations and improve employee productivity by reducing the time spent on answering repetitive questions.

Mendable offers a secure, customizable, and enterprise-ready platform that can be deployed across various environments, making it suitable for both startups and Fortune 500 companies. With its focus on privacy and security, Mendable ensures that organizations can trust the AI to handle sensitive data responsibly.

Features

Mendable is packed with a wide range of features that cater to the needs of businesses looking to implement AI-driven customer support and sales solutions. Below are some of the key features that set Mendable apart:

1. AI Chatbot Creation

• Customizable Chatbots: Users can build chatbots that are tailored to their specific technical resources, allowing for personalized interactions.
• Integration with Documentation: The AI learns from the documentation, product manuals, and other technical resources to provide accurate answers.

2. Deployment Flexibility

• Multiple Deployment Options: Mendable can be deployed internally within an organization, externally for customer-facing applications, or in hybrid environments.
• API Accessibility: The platform provides a robust API that allows users to send and query data from anywhere, facilitating seamless integration with existing systems.

3. Continuous Learning and Improvement

• Answer Correction Mechanism: Users can correct the AI's responses, enabling the chatbot to learn from feedback and improve over time.
• Custom Prompt Edits: Users can edit prompts to maintain specific voice and format requirements, reducing the chances of hallucinations in responses.

4. Security and Compliance

• Enterprise-Grade Security: Mendable is SOC 2 Type II certified, ensuring that it meets high standards for data security and privacy.
• Role-Based Access Control (RBAC): The platform offers granular access controls to ensure that only authorized personnel can access sensitive data.
• Secure Data Connectors: Integration with popular platforms like Google Drive, Salesforce, and Zendesk is facilitated through secure OAuth 2.0 connections.

5. User Insights and Analytics

• Usage Monitoring: Organizations can track interactions and monitor user queries to gain insights into customer behavior and satisfaction.
• Performance Evaluation: The platform provides analytics that helps organizations evaluate the effectiveness of the AI in addressing user queries.

6. Privacy-First Features

• Custom Private LLMs: Mendable offers private, open-source LLMs based on user needs, ensuring that sensitive data is handled securely.
• Data Compliance: Organizations can bring their own keys or models to maintain compliance with regulations.

7. Versatile Integration Options

• Extensive Data Connectors: With over 20 data connectors available, users can easily integrate Mendable with various data sources.
• Component Variety: Mendable provides a range of components, such as search bars and chat bubbles, that can be customized or built from scratch.

Use Cases

Mendable serves a variety of use cases across different industries, making it a versatile tool for organizations looking to leverage AI for customer support and sales. Here are some key use cases:

1. Customer Support

• Instant Answers: Mendable can be deployed as a customer support chatbot that provides immediate answers to common questions, reducing the workload on support teams.
• Ticket Reduction: By addressing frequent inquiries, Mendable helps decrease the volume of support tickets, leading to faster response times and improved customer satisfaction.

2. Sales Enablement

• Building Trust with Prospects: Sales teams can use Mendable to provide accurate information to potential customers, helping to build trust and credibility.
• Retention and Upselling: The AI can assist in retaining customers by providing timely support and suggesting relevant products or services based on customer queries.

3. Internal Knowledge Base

• Employee Training: Mendable can serve as a training tool for new employees by providing quick access to internal documentation and resources.
• Knowledge Sharing: Teams can use the AI to share knowledge and best practices, ensuring that all employees have access to the information they need.

4. Product Copilot

• In-App Assistance: Mendable can be integrated into applications to provide users with real-time assistance, helping them navigate features and resolve issues.
• User Feedback Collection: The AI can gather user feedback and identify common pain points, providing valuable insights for product improvement.

Pricing

Mendable offers a flexible pricing structure to accommodate different organizational needs. Below are the key aspects of the pricing model:

1. Free Plan

• Basic Usage: Mendable provides a free plan that allows users to utilize up to 500 message credits, making it accessible for small projects or startups.

2. Paid Plans

• Custom Plans: For organizations with specific needs, Mendable offers custom pricing based on use cases, total usage, and any special feature requests.
• Enterprise Plans: Larger organizations can opt for enterprise plans that include additional features such as advanced security options and dedicated support.

3. Cost Structure

• Usage-Based Pricing: Users are charged based on the total number of messages sent during a month, ensuring that organizations only pay for what they use.
• GPT-4 Pricing: Using GPT-4 incurs a higher cost, as it requires three requests per message, which affects the total message count.

Comparison with Other Tools

When evaluating Mendable against other tools in the market, several unique selling points and features make it stand out. Below are some key comparison points:

1. Advanced AI Capabilities

• LLM Integration: Mendable's use of advanced LLMs like GPT-3.5 and GPT-4 allows for more accurate and context-aware responses compared to simpler chatbot solutions.
• Continuous Learning: The ability to correct and teach the model enhances its accuracy over time, a feature not commonly found in basic chatbots.

2. Security and Compliance

• SOC 2 Type II Certification: Mendable's commitment to security and compliance is a significant advantage for enterprises that handle sensitive data.
• RBAC and BYOK Options: The platform's role-based access control and bring-your-own-key options provide organizations with greater control over their data security.

3. Versatile Deployment

• Flexible Integration: Mendable's API and extensive data connectors allow for easy integration with existing systems, making it more adaptable than many other tools.
• Multi-Environment Deployment: The ability to deploy in various environments—internally, externally, or both—gives organizations the flexibility they need.

4. Comprehensive Analytics

• User Insights: Mendable provides detailed analytics on user interactions, helping organizations understand customer behavior and improve their services.
• Performance Tracking: The platform allows for real-time monitoring of product-user interactions, which is crucial for optimizing customer experience.

FAQ

Is Mendable free to use?

Mendable offers a free plan that provides 500 message credits, making it accessible for small projects. Certain open-source projects may also qualify for free usage.

How does Mendable ensure data privacy?

Mendable is SOC 2 Type II certified and provides features such as role-based access control and the option to bring your own key (BYOK) to ensure data privacy and compliance.

Can I correct the AI's responses?

Yes, Mendable has a 'teach the model' functionality that allows users to correct AI responses, enabling the model to learn and improve over time.

How can I integrate Mendable with my application?

Mendable provides a robust API and extensive documentation to assist users in integrating the platform with their applications.

Is Mendable open-source?

Currently, Mendable is not fully open-source, but it does offer some open-source components and integrations.

How do I cancel my subscription?

Users can cancel their subscriptions by logging into the platform and accessing the customer portal, where they can manage their account settings.

What happens if the bot can't answer a question?

Mendable can redirect users to customer support links if the bot is unable to provide an answer, ensuring that users receive the assistance they need.

In summary, Mendable is a powerful AI-driven tool that provides organizations with the ability to enhance customer support and sales processes through intelligent chatbots. With its robust features, flexible deployment options, and commitment to security, Mendable is well-positioned to meet the needs of modern businesses looking to leverage AI technology.