What is Lyro by Tidio?

Lyro by Tidio is an advanced AI-powered customer service agent designed to streamline business operations by automating responses to customer inquiries and performing routine tasks. It leverages artificial intelligence technology to provide human-like conversations, answering common questions and handling repetitive tasks that typically occupy human agents. By doing so, Lyro allows teams to focus on more strategic initiatives and growth opportunities. Trusted by over 300,000 businesses, Lyro is a versatile and multilingual solution that can integrate seamlessly with existing customer service platforms.

Features

Lyro comes equipped with a variety of features tailored to enhance customer service efficiency and improve user experience:

1. Multilingual Support

Lyro can communicate in multiple languages, including English, Spanish, French, German, and Portuguese. This feature enables businesses to cater to a diverse customer base and expand their reach in global markets.

2. Human-like Conversations

The AI agent is designed to provide responses that mimic human interaction. Lyro can answer up to 70% of customer inquiries instantly, significantly reducing the average response time from traditional teams—typically around two minutes—to under six seconds.

3. Task Automation

Lyro automates routine tasks such as checking order statuses, creating support tickets, and answering frequently asked questions. This automation frees up human agents to focus on more complex issues that require personal attention.

4. Real-time Monitoring

Businesses have the ability to oversee Lyro’s conversations in real-time. Agents can jump into ongoing chats and provide assistance whenever necessary, ensuring a smooth customer experience.

5. Customizable Knowledge Base

Lyro operates using the specific support content provided by the business. This minimizes the chances of incorrect answers and ensures that customers receive accurate information tailored to the company's offerings.

6. Integration Capabilities

Lyro easily integrates with popular customer service platforms such as Zendesk, Intercom, and Salesforce. This means businesses can implement Lyro without needing to change their existing workflows.

7. Performance Analytics

The tool offers insights into customer interactions and the AI agent’s performance. Businesses can analyze how well Lyro is meeting customer needs and make adjustments to enhance service quality.

8. Affordable Pricing Structure

Lyro provides a cost-effective solution for businesses looking to reduce customer service expenses while maintaining high-quality support.

9. Learning and Adaptation

As more interactions occur, Lyro learns from customer inquiries and adjusts its responses accordingly. This machine-learning capability allows the AI agent to become more effective over time.

10. User-Friendly Setup

Lyro is designed for easy installation and configuration. Businesses can get started with just a few clicks, making it accessible even for those with limited technical expertise.

Use Cases

Lyro can be utilized in various industries and scenarios to enhance customer service and operational efficiency. Here are some common use cases:

1. E-commerce Support

For online retailers, Lyro can assist customers with product inquiries, order tracking, and returns processing. By automating these common questions, e-commerce businesses can provide faster service and improve customer satisfaction.

2. Service Industry

Businesses in the service sector, such as hospitality and travel, can use Lyro to provide information about bookings, cancellations, and service details. This helps reduce the workload on customer service teams during peak times.

3. Tech Support

Companies offering technical products can leverage Lyro to answer frequently asked technical questions, guide users through troubleshooting steps, and escalate issues to human agents when necessary.

4. Lead Generation

Lyro can engage potential customers on a website, providing product recommendations and information that can lead to increased sales. By answering queries in real-time, it can help nurture leads more effectively.

5. Healthcare Inquiries

While Lyro is not available for businesses in certain regulated industries, companies that operate in less sensitive areas can use it to provide information about services, appointment scheduling, and general health inquiries.

6. Financial Services

Financial institutions can employ Lyro to answer customer queries about account statuses, transaction histories, and service offerings, providing timely assistance while maintaining compliance with industry regulations.

Pricing

Lyro offers a flexible pricing structure designed to suit various business needs. The pricing model is based on the number of conversations the AI agent handles each month:

• Free Tier: Each Tidio account starts with 50 free Lyro conversations, allowing businesses to test the service without any upfront costs.
• Paid Plans:
  • 50 Conversations: $39
  • 100 Conversations: $75
  • 150 Conversations: $110
  • 200 Conversations: $140

For businesses that anticipate higher volume usage, custom conversation limits are available upon request. Each conversation is defined as a customer interaction that includes at least one reply from the AI agent.

Comparison with Other Tools

When comparing Lyro to other customer service tools, several unique selling points stand out:

1. Specialization in Customer Service

While many AI chatbots are designed for general conversation or entertainment, Lyro is specifically engineered for customer service. This specialization allows it to provide more accurate and relevant responses based on the business's support content.

2. Learning from Custom Data

Unlike generic AI models, Lyro uses only the data provided by the business to generate responses. This ensures that answers are tailored to the specific products and services offered, reducing the likelihood of incorrect information.

3. Rapid Response Times

Lyro boasts an average response time of under six seconds, significantly faster than traditional customer service teams. This efficiency can lead to improved customer satisfaction and loyalty.

4. Integration Flexibility

Lyro's ability to integrate with popular customer service platforms means businesses can implement it into their existing systems without the need for extensive migration or training.

5. Cost-Effectiveness

With a pricing structure that allows for scalability, Lyro can be a more affordable option compared to hiring additional human agents, potentially saving businesses significant costs in customer service expenses.

FAQ

1. How does Lyro ensure the accuracy of its responses?

Lyro generates responses solely based on the support content provided by the business. This minimizes the chances of incorrect answers and ensures that customers receive accurate information tailored to the company's offerings.

2. Is Lyro suitable for all industries?

Lyro is not available for businesses operating in certain regulated industries, such as healthcare, gambling, and finance. However, it is suitable for a wide range of other sectors, including e-commerce, hospitality, and technology.

3. Can Lyro handle complex customer inquiries?

Yes, Lyro is designed to understand the intent behind customer questions and can provide detailed responses based on the knowledge it has acquired from the business's support content.

4. What happens if Lyro cannot answer a question?

If Lyro encounters a question outside its knowledge base, it can automatically escalate the inquiry to a human agent by creating a support ticket.

5. How does Lyro learn over time?

Lyro uses machine learning algorithms to analyze customer interactions and improve its responses. The more it is used, the better it becomes at answering questions accurately.

6. Is there a trial period for Lyro?

Yes, businesses can start with 50 free conversations to test Lyro's capabilities before deciding on a paid plan.

7. How easy is it to set up Lyro?

Lyro is designed for user-friendly installation and configuration, allowing businesses to get started quickly with minimal technical expertise required.

8. Can Lyro be used alongside other customer service tools?

Yes, Lyro can integrate seamlessly with existing customer service platforms, enabling businesses to enhance their support capabilities without changing their current systems.

In conclusion, Lyro by Tidio is a powerful AI-driven tool that transforms customer service by automating responses and tasks, ultimately allowing businesses to save time and resources while enhancing customer satisfaction. With its unique features, diverse use cases, and competitive pricing, Lyro stands out as a reliable solution for businesses looking to improve their customer support operations.