What is Levity?

Levity is an AI-powered automation tool designed to streamline email operations for logistics and operations teams. By connecting to your inboxes, Levity extracts critical information from emails and automates subsequent actions, allowing teams to focus on building customer relationships rather than getting bogged down with repetitive tasks. With features that integrate with Transportation Management Systems (TMS) and the new Phone AI, Levity aims to enhance efficiency and visibility in email communications and operations.

Features

Levity boasts a variety of features that cater specifically to the needs of logistics companies and operations teams. Here’s a closer look at some of its standout capabilities:

1. Email Automation

Levity automates the process of extracting information from emails and performing actions based on that data. This feature significantly reduces the time spent on manual data entry and allows teams to respond to customer inquiries more swiftly.

• Order Entry Automation: Levity integrates seamlessly with your TMS, enabling automatic entry of new orders directly from emails, eliminating the need for manual input.
• Spot Quote Requests: The tool can identify spot quote requests, extract load details, and respond to them 10 times faster than manual processes.

2. Phone AI

Levity has introduced Phone AI, which enhances communication operations by automating outbound calls and data extraction from conversations. This feature allows teams to manage check calls and payment status inquiries effectively.

• Natural Conversation Flow: Phone AI captures data from conversations in a natural and organic manner, ensuring that information is integrated smoothly into your existing tool stack.

3. Analytics Dashboard

One of the key features of Levity is its analytics dashboard, which provides real-time insights into email operations. This feature helps teams understand their performance and optimize their processes.

• 360-Degree View: Gain a comprehensive understanding of what is happening across all inboxes.
• Request Type Breakdown: Analyze email counts by request type to identify trends and areas for improvement.
• Customer Sentiment Analysis: Measure how customers are feeling based on their email interactions.
• Quoting Funnel Insights: Track the conversion rates of quotes to deals, providing visibility into the effectiveness of your quoting processes.

4. Full Visibility

Levity ensures that email inboxes do not function as black boxes. As users automate workflows, they gain full visibility over their email operations, ensuring that no critical information slips through the cracks.

5. Integration Capabilities

Levity connects with existing tools and systems, including TMS, to create a cohesive workflow. This integration capability allows teams to leverage their current technology stack while enhancing their operational efficiency.

6. User-Friendly Interface

Levity is designed with user experience in mind. Its intuitive interface allows users to navigate the platform easily, making it accessible for teams of all technical backgrounds.

Use Cases

Levity is particularly beneficial for logistics companies and operations teams looking to enhance their email management and communication workflows. Here are some specific use cases:

1. Freight Quoting

Operations teams can leverage Levity to streamline the freight quoting process. With the ability to auto-identify spot requests and extract load details, teams can respond to inquiries much faster, improving customer satisfaction and increasing the likelihood of winning business.

2. Order Management

By automating order entry from emails, Levity helps logistics companies manage their orders more efficiently. This automation reduces the risk of errors associated with manual data entry and allows teams to focus on higher-value tasks.

3. Tracking and Tracing

Levity can assist in tracking and tracing shipments by extracting relevant information from emails. This capability ensures that teams have the latest updates on shipments and can communicate effectively with customers.

4. Document Collection

Levity simplifies the process of collecting documents by automating the extraction of necessary files and information from emails. This feature is particularly useful for compliance and documentation purposes.

5. Performance Analytics

Operations teams can use Levity’s analytics dashboard to unlock critical insights buried in their email communications. By understanding email trends, customer sentiment, and quoting performance, teams can make data-driven decisions to enhance their operations.

Pricing

Levity offers a pricing structure that is designed to be accessible for fast-growing logistics companies. While specific pricing details are not provided in the content, potential users are encouraged to book a demo to understand how Levity can fit into their budget and operational needs. The investment in Levity can lead to significant cost savings by lowering the cost to serve and increasing operational efficiency.

Comparison with Other Tools

When comparing Levity with other automation tools in the market, several unique selling points stand out:

1. Focus on Logistics

Unlike many general automation tools, Levity is specifically tailored for logistics and operations teams. Its features are designed to address the unique challenges faced by these teams, making it a more effective solution for companies in the logistics sector.

2. Integration with TMS

Levity’s seamless integration with Transportation Management Systems sets it apart from competitors. This integration allows for a more streamlined workflow and enhances the overall efficiency of logistics operations.

3. Phone AI Capabilities

The introduction of Phone AI is a unique feature that distinguishes Levity from other email automation tools. By automating outbound calls and data extraction from conversations, Levity provides a comprehensive solution for communication operations.

4. Real-Time Analytics

Levity’s focus on providing actionable insights through its analytics dashboard allows teams to monitor their performance in real time. This feature enables companies to make quick adjustments to their strategies based on data-driven insights.

5. User-Friendly Design

Levity’s emphasis on user experience ensures that teams can adopt the tool quickly and effectively, reducing the learning curve associated with implementing new technology.

FAQ

What types of businesses can benefit from Levity?

Levity is primarily designed for logistics companies and operations teams, but any business that relies heavily on email communication and requires automation in its processes can benefit from its features.

How does Levity integrate with existing systems?

Levity offers integration capabilities with various tools, including Transportation Management Systems (TMS). This allows teams to leverage their existing technology stack while enhancing their operational efficiency.

Is Levity easy to use for non-technical users?

Yes, Levity is designed with a user-friendly interface that makes it accessible for users of all technical backgrounds. Teams can navigate the platform easily and start automating their workflows without extensive training.

How can I see Levity in action?

Potential users are encouraged to book a demo to see Levity’s features in action and understand how it can be tailored to their specific operational needs.

What kind of support does Levity offer?

While specific support details are not provided in the content, it is common for SaaS tools like Levity to offer customer support through various channels, including email, chat, and documentation.

Can Levity help with customer sentiment analysis?

Yes, Levity includes features that allow teams to analyze customer sentiment based on email interactions, providing valuable insights into customer feelings and behaviors.

What is the expected ROI from using Levity?

While the exact ROI will vary based on the specific use case and implementation, Levity aims to lower the cost to serve and enhance operational efficiency, leading to significant time and cost savings over time.

In conclusion, Levity is a powerful tool designed to enhance the efficiency of logistics and operations teams by automating email processes and providing valuable insights through analytics. With its unique features, such as Phone AI and seamless integration with TMS, Levity stands out as a comprehensive solution for businesses looking to streamline their operations.