What is Konjer?

Konjer is an innovative AI-driven chatbot creation platform designed to enhance customer service experiences for businesses. With its user-friendly interface, Konjer allows users to build custom chatbots that can engage with customers, answer queries, and provide information about products or services. The platform is tailored for users who may not have extensive technical knowledge, offering a no-code solution that simplifies the chatbot creation process. By integrating various data sources, such as PDFs, YouTube videos, and web pages, Konjer ensures that its chatbots are well-informed and capable of delivering accurate responses to customer inquiries.

Features

Konjer boasts a range of features that make it an attractive option for businesses looking to implement chatbots. Here’s a detailed look at some of its key features:

No-Code Interface

• User-Friendly Design: The no-code interface allows users to create chatbots without any programming skills. This feature enables businesses of all sizes to quickly set up and launch their chatbots.
• Drag-and-Drop Functionality: Users can easily customize the chatbot's appearance and functionality through a simple drag-and-drop system.

Data Source Integration

• Multiple Formats Supported: Konjer allows users to integrate various data sources, including PDFs, text files, and web pages. This means that the chatbot can access a wide range of information to provide accurate answers.
• YouTube Video Integration: Users can also link YouTube videos to their chatbots, allowing the bot to answer questions based on video content.

Intelligent Response System

• AI-Powered Responses: The chatbots utilize artificial intelligence to understand and respond to customer inquiries effectively. This ensures that users receive relevant information in real-time.
• Escalation Options: If the chatbot cannot answer a question satisfactorily, users have the option to escalate the query either to an email for further assistance or to live agents for real-time support.

Customization Options

• Branding Features: Businesses can customize the chatbot’s appearance to align with their brand identity, including colors, logos, and messaging styles.
• Tailored Responses: Users can set up specific responses based on common queries, ensuring that the chatbot can handle frequently asked questions efficiently.

Analytics and Reporting

• Performance Metrics: Konjer provides analytics tools that allow businesses to track the performance of their chatbots. Users can monitor metrics such as user engagement, response accuracy, and chat volume.
• Insights for Improvement: The analytics feature helps businesses identify areas for improvement, allowing them to refine their chatbots over time.

Pricing Plans

Konjer offers a variety of pricing plans to accommodate different business needs, ranging from free to premium options. Here’s a breakdown of the available plans:

Free Plan

• Cost: $0 Monthly
• Features:
  • 2 chatbots
  • 600 chat messages per month
  • Support for PDF chat, website chat, and text file chat

Starter Plan

• Cost: $24 Monthly
• Features:
  • 10 chatbots
  • 6000 chat messages per month
  • Phone support
  • Support for larger PDF files and websites
  • All features from the Free Plan

Growth Plan

• Cost: $99 Monthly
• Features:
  • 20 chatbots
  • 30000 chat messages per month
  • Support for larger PDF files and websites
  • Customer success manager
  • All features from the Free Plan

Use Cases

Konjer can be utilized in various industries and scenarios to enhance customer engagement and streamline support processes. Here are some practical use cases:

E-commerce

• Product Inquiries: E-commerce businesses can use Konjer chatbots to answer customer questions about product specifications, availability, and pricing.
• Order Tracking: Customers can inquire about their order status and receive real-time updates through the chatbot.

Customer Support

• 24/7 Availability: Businesses can provide round-the-clock support through chatbots, ensuring that customers receive assistance at any time.
• Common Queries Handling: Chatbots can handle frequently asked questions, freeing up human agents to focus on more complex issues.

Education

• Student Support: Educational institutions can deploy chatbots to assist students with inquiries related to admissions, course offerings, and campus resources.
• Resource Access: Chatbots can provide students with access to educational materials, such as PDFs and instructional videos.

Healthcare

• Patient Queries: Healthcare providers can utilize chatbots to answer patient questions about services, appointment scheduling, and insurance information.
• Health Information Distribution: Chatbots can share important health resources and information, helping patients stay informed.

Real Estate

• Property Information: Real estate agents can use chatbots to provide potential buyers with information about properties, including pricing, features, and availability.
• Scheduling Viewings: Chatbots can assist in scheduling property viewings, streamlining the process for both agents and clients.

Comparison with Other Tools

When comparing Konjer with other chatbot tools in the market, several unique selling points set it apart:

Ease of Use

• No-Code Solution: Unlike many chatbot platforms that require coding knowledge, Konjer’s no-code interface makes it accessible to a broader audience, including small business owners and non-technical users.

Versatile Data Integration

• Multiple Formats: Konjer’s ability to integrate various data sources—such as PDFs, web pages, and videos—gives it an edge over other tools that may only support limited formats.

Escalation Features

• Seamless Transition: The option to escalate queries to email or live agents provides a safety net for customer interactions, ensuring that users receive the assistance they need even when the chatbot cannot provide a satisfactory answer.

Comprehensive Analytics

• Performance Tracking: Konjer’s robust analytics features allow businesses to gather insights and improve their chatbot performance continually, which may not be as comprehensive in other tools.

Flexible Pricing

• Affordable Plans: With a free tier and scalable pricing options, Konjer caters to businesses of all sizes, allowing them to start small and upgrade as their needs grow.

FAQ

Is Konjer free to use?

Yes, Konjer offers a free plan that allows users to create up to 2 chatbots and handle 600 chat messages per month without any cost.

How does Konjer work?

Konjer allows users to create chatbots by integrating various data sources. Users can input information from PDFs, text files, or web pages, and the chatbot will be trained to respond to customer inquiries based on that data.

Can I customize the chatbot's appearance?

Yes, Konjer provides customization options that allow you to align the chatbot’s appearance with your brand identity, including colors, logos, and messaging styles.

What happens if the chatbot cannot answer a question?

If the chatbot is unable to provide a satisfactory answer, users have the option to escalate the query to an email for further assistance or transfer the interaction to a live agent for real-time support.

How can I track the performance of my chatbot?

Konjer offers analytics and reporting features that allow you to monitor key performance metrics, such as user engagement, response accuracy, and chat volume, helping you refine your chatbot over time.

In conclusion, Konjer is a powerful and versatile tool for businesses looking to leverage AI-driven chatbots for enhanced customer service. With its user-friendly interface, robust features, and scalable pricing plans, Konjer stands out as an excellent choice for organizations aiming to improve customer engagement and streamline support processes.