What is KNO?

KNO is an innovative AI-powered tool designed to facilitate quick and precise answers to users' inquiries directly within the Slack environment. By leveraging OpenAI's GPT-3 model, KNO allows users to engage in natural language conversations, making it an efficient solution for obtaining information on a variety of topics, particularly in technical fields such as artificial intelligence (AI) and machine learning (ML). With its focus on user privacy and ease of integration, KNO stands out as a valuable asset for organizations looking to enhance their knowledge-sharing capabilities.

Features

KNO offers a range of features that make it a powerful tool for users seeking immediate answers and support:

1. AI-Powered Responses

• OpenAI GPT-3 Model: KNO is built on the GPT-3 model, which has been trained on 800GB of publicly available web data. This allows KNO to generate high-quality responses to a wide variety of questions.
• Custom Knowledge Sources: Users can train KNO to prioritize information from specific sources, such as internal help resources or company documentation, ensuring that the answers are relevant and tailored to the organization's needs.

2. Seamless Slack Integration

• Easy Installation: KNO can be integrated into Slack in just a few simple steps, making it accessible for teams already using this communication platform.
• Channel Embedding: Users can embed KNO in different Slack channels, allowing teams to access the tool wherever they collaborate.

3. User Privacy and Security

• Confidentiality: KNO ensures that user queries remain private, with no association to individual identities. This commitment to privacy is a cornerstone of the tool's design.
• Data Protection: The questions asked by users are kept secure within KNO's algorithm, adhering to strict privacy policies.

4. Customer Support Integration

• Support Redirects: In cases where KNO cannot provide a conclusive answer, it can seamlessly redirect users to the appropriate customer support personnel, ensuring that inquiries are resolved effectively.

5. User Feedback and Improvement

• High User Satisfaction: KNO boasts a Net Promoter Score (NPS) of 9.4, indicating a high level of user satisfaction among those who have tried the tool.
• Continuous Growth: With a month-on-month user growth of 50% and over 86% of monthly active users returning to ask questions, KNO is consistently improving and adapting to user needs.

Use Cases

KNO is versatile and can be utilized in various scenarios across different industries. Here are some prominent use cases:

1. Technical Support

• Quick Answers for Technical Queries: KNO excels at providing answers to technical questions, making it an invaluable resource for IT teams, developers, and engineers.
• AI and ML Expertise: Organizations involved in AI and machine learning can leverage KNO's capabilities to address complex queries related to these fields.

2. Employee Onboarding

• Knowledge Resource for New Hires: KNO can serve as a knowledge base for new employees, helping them to quickly find answers to common questions about company policies, tools, and procedures.
• Training and Development: As new technologies and processes are introduced, KNO can be updated to reflect the latest information, ensuring that employees have access to the most current knowledge.

3. Customer Support

• Enhanced Customer Experience: By integrating KNO into customer support channels, organizations can provide instant answers to customer inquiries, improving response times and satisfaction.
• Efficient Issue Resolution: KNO can help support agents by providing quick access to solutions and best practices, allowing them to assist customers more effectively.

4. Knowledge Sharing

• Collaboration Tool: KNO can facilitate knowledge sharing among team members, enabling them to ask questions and receive answers in real-time during collaborative projects.
• Documentation Reference: Teams can use KNO to quickly reference documentation or resources, reducing the time spent searching for information.

5. Research and Development

• Information Gathering: Researchers can utilize KNO to gather information on specific topics, streamlining the research process and enhancing productivity.
• Idea Generation: KNO can assist in brainstorming sessions by providing insights and suggestions based on user queries.

Pricing

KNO offers a unique value proposition by being a free tool for users. This accessibility allows organizations of all sizes to leverage KNO's capabilities without the burden of additional costs. By eliminating pricing barriers, KNO encourages widespread adoption and usage, making it an attractive option for teams looking to enhance their knowledge-sharing processes.

Comparison with Other Tools

When comparing KNO to other knowledge-sharing and AI-powered tools, several unique selling points set it apart:

1. Integration with Slack

• Unlike many standalone knowledge management tools, KNO's seamless integration with Slack allows users to access information directly where they communicate, enhancing convenience and usability.

2. Focus on Privacy

• KNO prioritizes user privacy by ensuring that queries remain confidential and are not associated with individual identities. This level of security is not always guaranteed by other tools.

3. Customization Capabilities

• KNO's ability to prioritize specific knowledge sources gives it an edge over competitors that rely solely on generic information. Organizations can tailor KNO to fit their unique needs and resources.

4. No Cost Barrier

• Many knowledge management tools come with subscription fees or usage costs, while KNO is completely free to use, making it accessible to organizations of all sizes.

5. High User Satisfaction

• KNO's impressive NPS and user growth metrics indicate a high level of satisfaction among users, which is a strong indicator of its effectiveness compared to other solutions.

FAQ

What does KNO know?

KNO is designed to answer a wide range of questions, particularly those related to technical issues, AI, and ML. It can also provide surprisingly accurate responses to non-technical inquiries, showcasing its versatility.

How do I use KNO?

To use KNO, simply install it in your Slack workspace. Once installed, you can engage in private conversations with KNO or add it to a Slack channel for team access.

How much do I pay to use KNO?

KNO is completely free to use, providing an excellent opportunity for organizations to leverage its capabilities without any financial commitment.

Can I train KNO on specific topics?

Yes, KNO currently has the capability to be trained on specific topics, and the development team is working on enhancing this feature further. Users are encouraged to reach out for more information on customization.

What about my privacy?

KNO places a strong emphasis on user privacy. All interactions are kept confidential, and the questions asked remain within the algorithm without any association to user identities. For more details, users can refer to KNO's privacy policy.

Who's behind making KNO?

KNO is developed by a team of engineers, data scientists, and designers dedicated to creating a disruptive product that enhances how users exchange questions and answers. Their expertise ensures that KNO remains at the forefront of knowledge-sharing technology.

In conclusion, KNO is a powerful and user-friendly tool that enhances knowledge-sharing within organizations. With its AI-driven capabilities, seamless Slack integration, and commitment to user privacy, KNO represents a significant advancement in the way teams can access and share information. Whether for technical support, employee onboarding, or customer service, KNO is poised to transform the landscape of organizational knowledge management.