What is Khoros?

Khoros is a comprehensive community software platform designed to empower organizations to create and manage vibrant online communities. It provides a safe space for customers and partners to connect, self-serve, and engage in meaningful dialogue. With a proven track record, Khoros supports over 300 communities and facilitates approximately 1.8 billion community site visits annually. The platform is tailored for enterprises seeking to enhance customer support, improve engagement, and drive revenue through community interactions.

Khoros combines community management, customer service automation, and social media management into one cohesive solution, making it an essential tool for businesses looking to leverage the collective intelligence of their users.

Features

Khoros offers a variety of features designed to meet the needs of modern enterprises. Here are some of the key functionalities:

Khoros Communities

• User Engagement: Khoros Communities enable organizations to build powerful online forums where users can share ideas, ask questions, and engage in discussions.
• Self-Service Capabilities: The platform allows users to find information and answers independently, significantly reducing the need for direct support interactions.
• Customizable Design: Organizations can customize the look and feel of their communities to align with their brand identity.
• Analytics and Insights: Khoros provides robust analytics tools to track community performance, user engagement, and satisfaction metrics.

Khoros Service

• AI-Powered Automation: Khoros Service includes advanced automation features that help enterprises deliver seamless support across multiple channels, including chat, email, and social media.
• Omni-Channel Support: The platform allows agents to manage inquiries from various channels in a single interface, improving efficiency and response times.
• Knowledge Base Integration: Khoros integrates with knowledge bases to provide agents with the information they need to resolve customer inquiries quickly.

Khoros Social Media Management

• Centralized Management: Khoros offers tools for managing social media accounts, campaigns, and teams from a single dashboard, streamlining social media marketing efforts.
• Content Scheduling: Users can schedule posts across multiple platforms, ensuring consistent messaging and timely engagement.
• Performance Tracking: The platform provides insights into social media performance, helping organizations measure the impact of their campaigns.

Resource Hub

• Guides and Templates: Khoros offers a wealth of resources, including guides, templates, and tipsheets, to help organizations maximize their community's potential.
• Best Practices: The platform shares best practices from industry experts, allowing organizations to learn from successful case studies.

Use Cases

Khoros can be utilized in various scenarios across different industries. Here are some common use cases:

Customer Support

Organizations can leverage Khoros Communities to create a self-service support system. By allowing users to ask questions and share solutions, businesses can reduce support costs and improve customer satisfaction. This peer-to-peer support model has proven to save millions in deflected support costs.

Brand Engagement

Khoros enables brands to foster deeper connections with their customers through community engagement. By creating a space for customers to discuss their experiences, brands can gain valuable insights into customer needs and preferences, leading to improved products and services.

Knowledge Sharing

Companies can use Khoros to facilitate knowledge sharing among employees and customers. By creating a centralized repository of information, organizations can ensure that users have access to the expertise and resources they need to succeed.

Marketing and Promotion

Khoros Social Media Management allows organizations to streamline their marketing efforts across various platforms. By centralizing social media campaigns, businesses can enhance their brand presence and engage with their audience more effectively.

Training and Onboarding

Organizations can use Khoros to develop training and onboarding programs for new employees or customers. By providing a platform for interactive learning and resource sharing, businesses can improve the onboarding experience and reduce training costs.

Pricing

Khoros does not publicly disclose specific pricing information on its website, as costs can vary depending on the size of the organization, the features selected, and the level of support required. However, businesses interested in Khoros can request a demo or consultation to receive a tailored pricing proposal based on their unique needs and objectives.

It is important to note that Khoros offers a comprehensive suite of tools, which may require a higher investment compared to standalone community or social media management platforms. However, the potential savings in support costs, increased revenue from engaged members, and improved customer satisfaction can provide a strong return on investment.

Comparison with Other Tools

When comparing Khoros to other community and social media management tools, several unique selling points set it apart:

Comprehensive Solution

Unlike many competitors that focus on either community management or social media, Khoros combines both functionalities into a single platform. This integration allows organizations to manage their customer interactions and marketing efforts seamlessly.

Proven Results

Khoros has a strong track record, with 300 vibrant communities and 1.8 billion site visits annually. The platform boasts impressive metrics, such as $500 million saved per year via self-service and 2-5x more revenue from engaged members.

AI-Powered Automation

Khoros Service includes advanced AI capabilities that enable enterprises to automate customer support processes effectively. This feature is particularly beneficial for organizations looking to improve efficiency and cut costs.

Customization and Flexibility

Khoros offers customizable design options for communities, allowing organizations to create unique environments that reflect their brand identity. This flexibility is essential for businesses that want to differentiate themselves in a crowded marketplace.

Resource-Rich Environment

Khoros provides a wealth of resources, including guides, templates, and best practices, to help organizations maximize their community's potential. This focus on education and support is a significant advantage for businesses looking to implement community strategies successfully.

FAQ

What types of organizations can benefit from Khoros?

Khoros is designed for enterprises across various industries, including technology, retail, healthcare, and finance. Any organization looking to enhance customer engagement, improve support, or streamline marketing efforts can benefit from Khoros.

How does Khoros improve customer support?

Khoros improves customer support by enabling self-service capabilities through community forums, allowing users to find answers independently. Additionally, the AI-powered automation features streamline support processes, reducing response times and improving overall customer satisfaction.

Can Khoros integrate with other tools?

Yes, Khoros offers integration capabilities with various third-party tools and platforms, allowing organizations to connect their existing systems and enhance their community management and customer support efforts.

Is training available for Khoros users?

Khoros provides extensive resources, including guides, templates, and best practices, to help users navigate the platform effectively. Additionally, organizations can request demos and consultations to receive personalized training and support.

How long does it take to set up a Khoros community?

The setup time for a Khoros community can vary depending on the complexity of the community and the level of customization required. However, Khoros is designed to help organizations build communities quickly and efficiently, often with fewer resources than traditional community management solutions.

In conclusion, Khoros is a powerful community software solution that offers a range of features tailored to meet the needs of modern enterprises. With its comprehensive capabilities, proven results, and emphasis on user engagement, Khoros stands out as a leading choice for organizations looking to harness the power of community-driven interactions. Whether for customer support, brand engagement, or knowledge sharing, Khoros provides the tools necessary to create vibrant online communities that drive results.