What is Intento?

Intento is an advanced Machine Translation (MT) and multilingual Generative AI platform designed for global businesses. It aims to provide immediate, tailored, and personalized language experiences across various software systems, supporting over 650 languages. The platform is engineered to enhance localization processes, improve customer and employee experiences, and streamline operations through the integration of machine translation and generative AI technologies.

Features

Intento offers a comprehensive suite of features that cater to the diverse needs of enterprises looking to enhance their multilingual capabilities. Key features include:

1. Enterprise Language Hub

• Customization: Tailors machine translation engines to meet specific business requirements.
• Integration: Works seamlessly with over 15 Translation Management Systems (TMS) to streamline workflows.
• Scalability: Designed to grow with your business, ensuring that it can handle increasing translation demands.

2. Localization Solutions

• Cost Efficiency: Save up to 95% on translation costs by leveraging best-fit machine translation combined with source quality improvement and automatic post-editing powered by generative AI.
• Real-time Translation: Provides immediate translation for support articles, chatbots, and customer interactions, ensuring that businesses can communicate effectively in multiple languages.

3. Customer Experience Language Hub

• 24/7 Support: Empowers customer support teams to assist customers in their native languages at any time.
• Self-Service Globalization: Translates knowledge bases and community forums on-the-fly, enhancing user experience and accessibility.

4. Employee Experience Language Hub

• Inclusive Communication: Translates documents, support tickets, and enterprise applications, ensuring that all employees are informed and included, regardless of their language proficiency.
• Integration with Popular Tools: Works with tools like Atlassian, Microsoft, ServiceNow, and Zendesk, making it easy to incorporate into existing workflows.

5. Generative AI Capabilities

• Boost Productivity: Offers generative AI-based automatic language skills, including tone of voice adjustments and summarization, to enhance content creation and communication.
• Flexible Pricing: Charges based on actual usage rather than a fixed number of seats, providing cost-effective solutions for businesses.

6. Centralized AI Deployment

• Future-Proofing: Centralizes the management of AI workflows and integrates with over 40 MT and generative AI providers, preparing businesses for future technological advancements.
• Security Compliance: ISO-27001 certified, ensuring that businesses can trust Intento with their data.

Use Cases

Intento's robust features make it suitable for various applications across different industries. Here are some common use cases:

1. Localization for Marketing

• Global Campaigns: Businesses can localize marketing materials for different regions, ensuring that messaging resonates with local audiences.
• Cultural Adaptation: Tailors content to fit cultural nuances, enhancing engagement and conversion rates.

2. Customer Support Enhancement

• Multilingual Support: Enables customer service teams to provide support in multiple languages, improving customer satisfaction and retention.
• Knowledge Base Translation: Automatically translates FAQs and help articles, making self-service options accessible to a broader audience.

3. Internal Communication

• Document Translation: Translates internal documents, reports, and communications, ensuring that all employees are on the same page.
• Collaboration Tools: Integrates with collaboration platforms to facilitate seamless communication among global teams.

4. E-commerce Solutions

• Product Descriptions: Localizes product listings and descriptions for different markets, enhancing the shopping experience for international customers.
• User Reviews: Translates customer reviews and feedback, providing insights into customer sentiment across languages.

5. Training and Development

• Training Materials: Translates training documents and materials for multilingual teams, ensuring consistent learning opportunities.
• Onboarding Processes: Streamlines onboarding for new employees in different regions by providing translated resources.

Pricing

Intento offers a flexible pricing model designed to accommodate businesses of all sizes. The pricing structure is based on actual usage rather than a fixed number of seats, allowing companies to pay only for the services they utilize. This model is particularly beneficial for organizations with fluctuating translation needs, as it provides cost savings and scalability.

While specific pricing details are not publicly available, prospective customers are encouraged to book a demo or consult directly with Intento's sales team to receive a tailored quote based on their unique requirements and usage patterns.

Comparison with Other Tools

When comparing Intento to other machine translation and localization tools, several unique selling points stand out:

1. Customization

• Tailored Solutions: Unlike many competitors, Intento offers highly customizable machine translation engines tailored to specific business needs.

2. Integration Capabilities

• Widespread Compatibility: Intento integrates with over 15 TMS and popular enterprise tools, making it easier for businesses to incorporate into existing workflows without disruption.

3. Generative AI Integration

• Advanced AI Features: The combination of machine translation with generative AI capabilities sets Intento apart from traditional MT providers, allowing businesses to enhance content creation and communication.

4. Cost Savings

• Efficiency: The ability to save up to 95% on translation costs by combining MT with source quality improvement and automatic post-editing is a significant advantage over other tools.

5. Centralized Management

• Future-Proofing: Intento’s centralized AI deployment and integration with over 40 MT and generative AI providers ensure that businesses are prepared for future technological advancements, a feature that is often lacking in other solutions.

FAQ

1. How does Intento ensure translation quality?

Intento combines machine translation with source quality improvement and automatic post-editing using generative AI. This approach enhances translation accuracy and contextual relevance.

2. Can Intento handle specialized terminology?

Yes, Intento can customize machine translation engines to cater to specific industries or terminologies, ensuring that translations are accurate and relevant.

3. Is Intento suitable for small businesses?

Absolutely! Intento’s flexible pricing model based on actual usage makes it an ideal solution for businesses of all sizes, including small enterprises with varying translation needs.

4. How does Intento integrate with existing tools?

Intento offers integrations with popular software systems such as Atlassian, Microsoft, ServiceNow, and Zendesk, allowing businesses to incorporate its capabilities into their existing workflows seamlessly.

5. What languages does Intento support?

Intento supports over 650 languages, making it a versatile solution for businesses operating in diverse global markets.

6. Is there a demo available?

Yes, prospective customers can book a demo to explore Intento’s features and capabilities tailored to their specific needs.

In conclusion, Intento stands out as a powerful tool for enterprises seeking to enhance their multilingual capabilities through cutting-edge machine translation and generative AI technologies. Its customizable solutions, cost-saving features, and seamless integrations make it a valuable asset for businesses aiming to thrive in a globalized market.