What is Gengo?

Gengo is a professional translation service that leverages a global network of over 21,000 certified translators to provide high-quality translation solutions for businesses of all sizes. With a commitment to fast turnaround times and customer satisfaction, Gengo has translated over 1 billion words for more than 65,000 customers worldwide. The platform is designed to simplify the translation process, allowing users to order translations quickly and efficiently, making it a valuable tool for companies looking to expand their reach into new markets.

Features

Gengo offers a variety of features that enhance the translation experience for users. Here are some of the key features:

1. Intuitive Translation Platform

Gengo's user-friendly platform allows clients to easily upload files and place orders for translation services. The interface is designed for efficiency, making it accessible for users with varying levels of technical expertise.

2. Fast Turnaround

One of Gengo's standout features is its speed. Most orders are initiated within 20 minutes, with the capability to translate over 5 million words weekly. This rapid service is particularly beneficial for businesses that require quick translations to keep pace with market demands.

3. Competitive Pricing

Gengo operates on a transparent per-word pricing model, which is significantly more cost-effective than traditional translation agencies. There are no hidden fees, minimum spend requirements, or add-ons, allowing businesses to budget accurately for their translation needs.

4. Human Quality Assurance

Gengo emphasizes the importance of human translators in providing quality translations. With a vast network of certified translators across major time zones, Gengo ensures that all translations meet high standards of accuracy and cultural relevance.

5. API Integration

For businesses with larger content needs, Gengo offers an integrated API that allows for seamless translation of large volumes of text. This feature enables companies to automate their translation workflows, enhancing efficiency and consistency.

6. Tailored Workflows

Gengo provides customized solutions for businesses with specific translation needs. Clients can work directly with Gengo’s account managers to develop tailored workflows that suit their project requirements.

7. Additional Services

In addition to standard translation services, Gengo offers a range of supplementary services, including:

• Post-Edited Machine Translation (PEMT): Combining machine translation with human editing for faster results.
• Video Transcription: Converting spoken content into written text.
• Subtitling: Adding translated subtitles to video content for multilingual audiences.

8. Quality Guarantee

Gengo stands by its commitment to quality, offering a translation quality guarantee. This assurance means that clients can trust that their content will be handled with care and expertise.

Use Cases

Gengo's versatile translation services can be applied across various industries and project types. Here are some common use cases:

1. E-commerce

Businesses in the e-commerce sector can benefit from Gengo’s translation services to localize product descriptions, user reviews, and marketing materials. This ensures that products resonate with target audiences in different languages, enhancing customer engagement and boosting sales.

2. Travel, Leisure & Hospitality

For companies in the travel and hospitality industry, Gengo provides translation services for brochures, websites, and customer support materials. Accurate translations help businesses communicate effectively with international travelers, enhancing their overall experience.

3. Media, Publishing & Entertainment

Gengo supports media companies with the translation of articles, reports, and multimedia content. This is crucial for reaching global audiences and ensuring that entertainment content is accessible to non-native speakers.

4. Marketing, SEO & Advertising

Marketing teams can leverage Gengo’s services to translate advertising campaigns, social media posts, and SEO content. This is essential for maintaining brand consistency and effectively targeting diverse markets.

5. Technology & Software

Tech companies can utilize Gengo to translate user manuals, software interfaces, and technical documentation. Accurate translations are vital for user comprehension and satisfaction, particularly in complex software environments.

6. Business & Finance

Gengo provides translation services for financial reports, business proposals, and internal communications. This is especially important for multinational companies that need to collaborate across different regions and languages.

7. Legal Content

For law firms and legal departments, Gengo offers specialized translation services for contracts, agreements, and legal documentation. Ensuring accuracy in legal translations is critical to avoid misinterpretations and legal issues.

Pricing

Gengo's pricing model is designed to be straightforward and competitive, catering to a variety of translation needs. Here’s a breakdown of the pricing structure:

1. Standard Pricing

Gengo offers two main pricing tiers based on the complexity of the content:

• Standard Translation: Priced at $0.06 per word, this tier is suitable for everyday content such as internal communications, product descriptions, and social media posts.

• Advanced Translation: At $0.12 per word, this tier is intended for professional content that requires specialized knowledge, such as reports, presentations, and articles.

2. Additional Services

For clients needing extra services, Gengo provides options such as:

• Specialized Translation: For niche content that requires expert knowledge.
• Subtitling and Video Transcription: Quoted on a case-by-case basis.

3. Volume Discounts

Gengo also offers volume pricing for larger projects, allowing businesses to save on costs as their translation needs grow. Clients can contact Gengo's sales team to discuss tailored pricing plans that fit their specific requirements.

Comparison with Other Tools

When comparing Gengo to other translation services, several unique selling points set it apart:

1. Human-Centric Approach

Unlike many automated translation tools that rely heavily on machine translation, Gengo prioritizes human translators. This ensures higher quality and cultural relevance in translations.

2. Fast Turnaround Times

Gengo's ability to start most orders within 20 minutes and translate millions of words weekly gives it a competitive edge in speed, which is crucial for businesses needing quick translations.

3. Transparent Pricing

Gengo’s clear per-word pricing model without hidden fees or minimums contrasts with many traditional agencies that often have complicated pricing structures.

4. API Integration

Gengo's API allows businesses to automate and streamline their translation processes, a feature that is not commonly offered by all translation services.

5. Tailored Solutions

Gengo’s flexibility in providing customized workflows and specialized services caters to the unique needs of various industries, making it a more versatile option for businesses.

FAQ

1. How does Gengo ensure translation quality?

Gengo employs a rigorous quality assurance process, utilizing certified translators who are experts in their respective fields. They also offer a quality guarantee to ensure client satisfaction.

2. How long does it take to get a translation?

Most orders are initiated within 20 minutes, and Gengo can handle large volumes of content, translating over 5 million words weekly. The exact turnaround time will depend on the project size and complexity.

3. What languages does Gengo support?

Gengo offers translation services across 70+ language pairs, making it suitable for a wide range of international markets.

4. Can I track my translation order?

Yes, Gengo provides order tracking features that allow clients to monitor the status of their translations in real time.

5. Is there a minimum order requirement?

No, Gengo has no minimum spend requirements, allowing clients to order translations as needed without worrying about meeting a specific threshold.

6. How can I get a quote for specialized services?

Clients interested in specialized services, such as subtitling or specialized translation, can contact Gengo’s sales team for personalized quotes based on their specific needs.

7. Can I integrate Gengo with my existing systems?

Yes, Gengo offers an API that allows businesses to integrate their systems for seamless translation workflows, making it easier to manage large amounts of content.

In conclusion, Gengo stands out as a reliable translation service that combines speed, quality, and cost-effectiveness. Its user-friendly platform and commitment to customer satisfaction make it a valuable tool for businesses looking to expand their global reach. Whether for e-commerce, legal documentation, or marketing materials, Gengo offers tailored solutions to meet diverse translation needs.