What is Frankly?

Frankly is an innovative digital engagement tool powered by Artificial Intelligence (AI) that aims to enhance community consultation and engagement. Its primary mission is to ensure that no voice is left behind, particularly from the silent majority. Frankly utilizes natural language processing (NLP) to facilitate natural and engaging conversations, allowing organizations to gather valuable insights from their communities in real-time. The tool is designed to be scalable and customizable, catering to a diverse range of clients, stakeholders, and projects.

Features

Frankly boasts a wide array of features that make it a powerful tool for community engagement:

1. Conversational Interface

• Frankly employs a conversational agent that engages users in a natural dialogue, making the feedback process feel intuitive and comfortable. This approach helps in capturing genuine sentiments and insights from participants.

2. Real-Time Insights

• The tool offers dynamic dashboards that process live data alongside existing information. This feature enables organizations to access real-time insights about community opinions, concerns, and trends when they need them most.

3. Multi-Language Support

• Frankly can communicate with users in dozens of languages, ensuring inclusivity and accessibility for diverse communities. For instance, the Samoan interface, Tala, has proven successful in engaging Samoan-speaking audiences.

4. Automated Processing

• The AI-driven technology allows for automated analysis of qualitative feedback from various sources, including emails, surveys, and forms. This capability helps identify key trends and concerns while providing real-time responses.

5. Customizable Solutions

• Frankly is fully customizable to meet specific organizational needs. Whether it’s a conversational agent, data insights, or a virtual consultation space, organizations can tailor the tool to suit their requirements.

6. Enhanced Consultation Tools

• The platform offers scalable engagement tools designed to enhance consultation processes across various situations and projects, enabling organizations to reach a broader audience effectively.

7. User-Friendly Dashboard

• Frankly’s dashboard is designed to be easy to read and navigate, allowing users to quickly understand the insights gathered from community interactions and make informed decisions based on qualitative data.

8. Feedback Loop

• The tool creates a continuous feedback loop, allowing organizations to refine their engagement strategies based on the insights gathered from community interactions.

Use Cases

Frankly is versatile and can be applied in various contexts, making it suitable for a range of use cases:

1. Community Engagement

• Local governments and organizations can use Frankly to engage with their communities, gather feedback on public policies, and understand community needs and concerns.

2. Public Consultation

• The tool is ideal for conducting public consultations, allowing organizations to reach out to a broad audience and capture diverse opinions on various projects and initiatives.

3. Market Research

• Businesses can leverage Frankly to gain insights into customer preferences, sentiments, and emerging trends, enabling them to make data-driven decisions and enhance their offerings.

4. Stakeholder Feedback

• Organizations can utilize Frankly to engage stakeholders, gather feedback on strategic initiatives, and ensure that all voices are heard in the decision-making process.

5. Cultural Engagement

• With its multi-language support, Frankly can facilitate engagement with culturally diverse communities, ensuring that language barriers do not hinder participation.

6. Event Feedback

• After hosting events, organizations can use Frankly to collect feedback from attendees, helping them understand the event's impact and areas for improvement.

7. Employee Engagement

• Companies can implement Frankly to gather employee feedback on workplace policies, culture, and initiatives, fostering an inclusive environment where employees feel valued.

Pricing

While specific pricing details for Frankly are not provided, organizations interested in utilizing the tool can contact the Frankly team for a customized quote based on their specific needs and the scale of implementation. The pricing structure may vary depending on factors such as the number of users, required features, and the level of customization needed.

Comparison with Other Tools

Frankly stands out in the market due to its unique combination of features and focus on community engagement. Here’s how it compares with other engagement tools:

1. Conversational Engagement

• Unlike many traditional survey tools that rely on static questionnaires, Frankly’s conversational interface allows for dynamic interactions, leading to richer and more nuanced feedback.

2. Real-Time Processing

• Many tools provide insights after data collection is complete. In contrast, Frankly offers real-time insights, enabling organizations to respond promptly to community sentiments.

3. Multi-Language Capability

• While some tools offer limited language support, Frankly’s ability to engage users in dozens of languages makes it more inclusive and accessible to diverse communities.

4. Customizability

• Many engagement tools offer a one-size-fits-all solution. Frankly’s customizable features allow organizations to tailor the platform to meet their specific needs, enhancing its effectiveness.

5. Automated Analysis

• Frankly’s automated processing of qualitative data sets it apart from tools that require manual analysis, saving time and resources while providing actionable insights.

FAQ

1. What types of organizations can benefit from using Frankly?

• Frankly is designed for a wide range of organizations, including local governments, businesses, non-profits, and community groups looking to enhance their engagement strategies.

2. How does Frankly ensure data privacy?

• Frankly prioritizes data security and privacy, implementing measures to protect user information and ensure compliance with relevant regulations.

3. Is Frankly easy to use for non-technical users?

• Yes, Frankly is designed with user-friendliness in mind, featuring an intuitive interface that allows non-technical users to navigate the platform easily.

4. Can Frankly integrate with other tools?

• Frankly can be integrated with various existing systems and platforms, allowing organizations to streamline their processes and enhance their engagement strategies.

5. What kind of support does Frankly offer to users?

• Frankly provides support to users through various channels, including email and consultations, ensuring that organizations can maximize the tool’s potential.

6. How quickly can organizations see results after implementing Frankly?

• Organizations can start seeing results almost immediately due to Frankly’s real-time insights and automated processing capabilities.

In conclusion, Frankly is a powerful engagement tool that leverages AI and natural language processing to enhance community consultation and feedback. Its unique features, customizable solutions, and focus on inclusivity make it a valuable asset for organizations looking to connect with their communities meaningfully. Whether for public consultation, market research, or stakeholder engagement, Frankly offers a comprehensive solution that empowers organizations to understand and respond to the needs of their communities effectively.