What is Certainly?

Certainly is an advanced conversational AI platform designed to elevate customer interactions and deliver tangible business value. By harnessing the power of Generative AI and Conversational AI, Certainly provides tailored solutions specifically catered to the unique needs of various businesses and operations. The platform aims to free organizations from the limitations of generic solutions, ensuring that each deployment is customized to meet specific operational demands.

With a focus on enhancing customer service journeys, Certainly has established itself as a trusted partner for leading brands across diverse industries, including entertainment, travel, betting, and gaming. By leveraging deep industry knowledge and expertise, Certainly builds highly customizable virtual agents that can handle complex customer service tasks across multiple domains and languages.

Features

Certainly boasts a rich array of features designed to streamline customer interactions and improve overall operational efficiency. Here are some of the standout features:

1. Highly Customizable Virtual Agents

• Tailor-made Solutions: Build AI conversational chatbots that are specifically designed to meet the unique requirements of your business.
• Multi-Domain Support: Handle complex customer service journeys across various sectors and industries.

2. Conversational AI Capabilities

• Generative AI Integration: Utilize advanced generative AI techniques to deliver human-like responses and enhance the quality of customer interactions.
• Natural Language Understanding (NLU): Ensure that the AI understands customer inquiries accurately, minimizing frustration and improving satisfaction.

3. Customer Service Efficiency

• Ticket Deflection: Reduce support tickets by up to 50% through automated responses to common queries.
• 24/7 Availability: Provide round-the-clock service in over 100 languages, encouraging self-service options for customers.

4. Data Insights and Reporting

• Granular Insights: Access detailed reporting on customer interactions, buying habits, and frequently asked questions.
• Business Intelligence: Leverage insights to drive customer engagement and improve overall business performance.

5. Seamless Integrations

• No-Code Template Integrations: Easily integrate with existing systems using pre-built templates, making it accessible for business users.
• Flexible APIs: Allow developers to customize and extend the platform to fit their specific needs.

6. Omnichannel Support

• Multi-Channel Reach: Engage customers across various platforms, including SMS, social media, and email.
• Smooth Handover: Ensure seamless transitions to human agents for complex inquiries that require personal attention.

7. E-commerce Enhancements

• AI Salesperson: Introduce AI-driven recommendations to boost average order value by 20%.
• Customer Activation: Keep customers engaged with interactive content like quizzes and games.

8. Fast Setup and Deployment

• Quick Go-Live: Utilize templated flows and pre-built intents to launch your chatbot in days rather than weeks.
• Native Integrations: Connect easily to popular platforms like Shopify and Zendesk for a streamlined experience.

Use Cases

Certainly is versatile and can be applied across various industries and scenarios. Here are some common use cases:

1. E-commerce

• Product Recommendations: Use AI to suggest products based on customer preferences, increasing conversion rates and average order values.
• Customer Support: Automate responses to FAQs, reducing the workload on human agents and improving customer satisfaction.

2. Travel and Hospitality

• Booking Assistance: Provide customers with real-time information about bookings, cancellations, and travel itineraries.
• Multilingual Support: Cater to a global audience by offering support in multiple languages, enhancing the customer experience.

3. Entertainment and Gaming

• Engagement: Use chatbots to engage users with personalized content, promotions, and updates about new releases.
• Customer Feedback: Collect feedback from users to improve services and enhance user experiences.

4. Betting and Gambling

• Real-Time Updates: Provide customers with real-time updates on odds, game results, and betting options.
• Responsible Gambling: Implement features that promote responsible gambling practices, enhancing customer safety.

5. General Customer Service

• 24/7 Availability: Ensure customers can receive assistance at any time, improving overall satisfaction.
• Data Collection: Gather valuable data from customer interactions to inform business strategies and decision-making.

Pricing

Certainly offers various pricing models tailored to the needs of different businesses. While specific pricing details may vary, the platform typically provides flexible options based on:

• Business Size: Pricing may be adjusted based on the scale of the business and the number of users or interactions.
• Feature Set: Different tiers may be available based on the features required, such as advanced reporting or integration capabilities.
• Custom Solutions: Businesses with unique needs may opt for custom pricing based on their specific requirements and use cases.

For precise pricing information, businesses are encouraged to contact Certainly directly for a tailored quote.

Comparison with Other Tools

Certainly stands out in the crowded field of conversational AI tools due to its unique selling points and specialized features. Here's how it compares to other popular tools in the market:

1. Customization

• Certainly: Offers high levels of customization to tailor chatbots specifically for different industries and use cases.
• Other Tools: Many competitors provide generic solutions that may not fully meet the unique needs of specific businesses.

2. Industry Focus

• Certainly: Has deep industry knowledge in sectors like entertainment, travel, betting, and gaming, allowing for specialized solutions.
• Other Tools: Often lack the same level of industry-specific expertise, leading to less effective implementations.

3. Language Support

• Certainly: Supports over 100 languages, making it suitable for global businesses.
• Other Tools: Some competitors may only offer limited language options, restricting their usability in international markets.

4. Integration Capabilities

• Certainly: Provides seamless one-click integrations and flexible APIs, making it easy to connect with existing systems.
• Other Tools: May have more cumbersome integration processes or limited compatibility with popular platforms.

5. Customer Engagement

• Certainly: Focuses on driving customer engagement through interactive content and personalized experiences.
• Other Tools: Often prioritize basic query handling without the same level of engagement features.

FAQ

1. What kind of businesses can benefit from Certainly?

Certainly is suitable for a wide range of businesses, particularly those in e-commerce, travel, entertainment, and customer service sectors. Companies looking to enhance their customer interactions and streamline operations can greatly benefit from the platform.

2. How does Certainly ensure data privacy and security?

Certainly is committed to maintaining high standards of data privacy and security. The platform employs industry-standard encryption and data protection measures to safeguard customer information.

3. Can Certainly handle multiple languages?

Yes, Certainly supports over 100 languages, allowing businesses to serve a diverse global audience effectively.

4. How quickly can I deploy a chatbot using Certainly?

With the use of templated flows and pre-built intents, businesses can go live with their chatbot in just a few days, significantly reducing the time-to-market.

5. Is coding knowledge required to use Certainly?

No, Certainly offers no-code template integrations for business users, making it accessible for those without technical expertise. Developers can also utilize flexible APIs for more advanced customization.

6. How does Certainly improve customer engagement?

Certainly enhances customer engagement through personalized interactions, AI-driven recommendations, and interactive content like quizzes and games, keeping customers interested and returning for more.

In conclusion, Certainly is a powerful conversational AI platform that offers a wealth of features and capabilities for businesses looking to enhance their customer service operations. With its focus on customization, industry expertise, and seamless integrations, Certainly stands out as a leading solution in the market.