What is Broadn?

Broadn is an AI-native Configure Price Quote (CPQ) platform designed to streamline the quoting process for businesses, enabling them to close deals up to 10 times faster. By automating the generation of quotes from various customer inquiries—such as emails, contact forms, and messages via WhatsApp—Broadn helps organizations respond to clients promptly and accurately. This tool is particularly beneficial for industries with large and complex product catalogs, as it can handle extensive inventories and personalized customizations with ease.

Features

Broadn is packed with a variety of features that enhance the sales process and improve operational efficiency. Here are some of the key features:

1. Automated Quote Generation

• Speed: Create a new quote in less than one minute, even when dealing with over 10 SKUs.
• Accuracy: Automatically identifies products and calculates pricing to generate precise quotes in seconds.
• Multi-channel Support: Extracts critical information from inquiries received via email, WhatsApp, and web forms.

2. Integration Capabilities

Broadn seamlessly integrates with various ERP systems and platforms, including:

• SAP
• Salesforce
• Shopify
• Microsoft Dynamics CRM
• QuickBooks

This integration helps businesses streamline their operations and improve data accuracy across their sales channels.

3. Order-to-Cash Process Automation

Broadn automates the entire order-to-cash process, which includes:

• Generating and sending invoices automatically after order confirmation and delivery.
• Providing full visibility into the status of every payment with real-time updates.
• Reducing errors and speeding up payments to boost operational efficiency.

4. Customizable Workflows

The platform allows users to customize workflows for:

• Negotiation and approval processes.
• Tracking quotes through different stages, ensuring everyone involved is on the same page.

5. Error Reduction

Broadn boasts a zero-error rate in quotes, purchase orders, and invoices, eliminating issues related to unapproved discounts, unauthorized pricing, and misconfigurations.

6. Performance Metrics

Broadn provides valuable insights into sales performance, including:

• Average time taken to create quotes.
• The number of SKUs managed.
• Error rates in quotes and invoices.

These metrics help organizations identify areas for improvement and optimize their sales processes.

7. Enhanced Customer Experience

By providing instant, accurate responses to customer inquiries, Broadn enhances the overall customer experience. The platform allows sales teams to focus on meaningful interactions rather than manual data entry, leading to improved customer satisfaction.

Use Cases

Broadn is designed to serve a variety of industries and applications, making it a versatile tool for businesses with complex product catalogs. Here are some specific use cases:

1. Manufacturing

• Challenge: Generating accurate quotes and estimates for custom-configured products and complex assemblies can be time-consuming and prone to errors.
• Solution: Broadn automates this process, ensuring that quotes are generated quickly and accurately, allowing manufacturers to focus on production rather than administrative tasks.

2. Wholesale Distributors

• Challenge: Managing large product catalogs, product bundles, and varying customer discounts can complicate the quoting process.
• Solution: With Broadn, wholesale distributors can automate quotes, ensuring that customers receive accurate pricing and product information swiftly.

3. Materials Suppliers

• Challenge: Streamlining quotes for projects of varying sizes, from single items to full material lists, can be a logistical challenge.
• Solution: Broadn helps materials suppliers manage quotes efficiently, ensuring that all necessary parts and pricing are captured accurately.

4. Industrial Equipment Sales

• Challenge: Creating quotes for equipment rentals, sales, and service contracts often involves complex calculations and configurations.
• Solution: Broadn simplifies the quoting process for industrial equipment sales, allowing sales teams to generate quotes quickly and accurately.

5. Construction Contractors

• Challenge: Generating precise quotes for both residential and commercial projects can be labor-intensive and error-prone.
• Solution: Broadn automates the quoting process for construction contractors, ensuring that they can provide accurate estimates in a timely manner.

6. E-commerce (B2B)

• Challenge: Building globally optimized sites and managing customer inquiries can be overwhelming.
• Solution: Broadn enables e-commerce businesses to respond to client inquiries quickly, creating a seamless shopping experience for customers.

Pricing

While specific pricing information for Broadn is not listed on their website, the platform typically operates on a subscription-based model. Pricing may vary based on factors such as:

• The number of users
• The volume of quotes generated
• Additional features or integrations required

Businesses interested in Broadn are encouraged to book a demo to discuss pricing options tailored to their needs.

Comparison with Other Tools

When comparing Broadn to other CPQ tools in the market, several unique selling points emerge:

1. AI-Native Automation

Unlike many traditional CPQ solutions, Broadn leverages AI to automate the quoting process, significantly reducing the time and effort required to generate accurate quotes.

2. Multi-Channel Support

Broadn’s ability to extract information from various communication channels (email, WhatsApp, web forms) sets it apart from competitors that may only focus on one or two channels.

3. Error-Free Quotes

The platform’s commitment to delivering zero-error quotes, purchase orders, and invoices is a strong differentiator, as many other tools still struggle with manual entry errors.

4. Comprehensive Integration

Broadn’s compatibility with a range of ERP systems allows for greater flexibility and ease of use compared to other CPQ tools that may have limited integration options.

5. Focus on Customer Experience

Broadn places a strong emphasis on enhancing the customer experience, enabling sales teams to provide faster, more personalized responses, which is often overlooked by other tools.

FAQ

What ERP systems do you integrate with?

Broadn integrates with several popular ERP systems, including SAP, Salesforce, Shopify, Microsoft Dynamics CRM, and QuickBooks. It can also work with clients who do not use ERP systems.

What channels does your platform work with?

Broadn supports multiple channels for quote requests, including email, WhatsApp, and web forms, ensuring that businesses can respond to customer inquiries through their preferred communication method.

How does Broadn ensure accuracy in quotes?

Broadn automatically identifies products, calculates pricing, and generates quotes based on incoming inquiries, significantly reducing the likelihood of errors associated with manual data entry.

Can Broadn handle large inventories?

Yes, Broadn is designed to manage extensive product catalogs and their compatibilities, making it suitable for businesses with large inventories.

How does Broadn improve operational efficiency?

By automating repetitive tasks and streamlining the order-to-cash process, Broadn reduces response times and operational errors, leading to improved efficiency and cash flow.

Is there a demo available?

Yes, businesses interested in Broadn can book a demo to explore the platform's features and see how it can benefit their sales operations.

In conclusion, Broadn is a powerful CPQ platform that leverages AI to automate the quoting process, making it an invaluable tool for businesses across various industries. Its unique features, use cases, and commitment to error-free quotes make it a standout choice for organizations looking to enhance their sales operations and improve customer satisfaction.