What is Avoxi?

Avoxi is an international cloud voice service provider that facilitates seamless communication across borders. With coverage in over 150 countries, Avoxi offers a robust platform designed to enhance the quality and control of voice communications for businesses. The service integrates smoothly with various contact center and communication applications, allowing organizations to streamline their voice provider ecosystem while ensuring high-quality customer interactions.

The platform is built on a foundation of advanced technology, combining intelligent software with a global network of vetted local carriers. This ensures that businesses can connect with customers more effectively, regardless of their geographical location.

Features

Avoxi comes packed with a variety of features that cater to the needs of businesses looking for reliable voice communication solutions. Here’s a detailed breakdown of its key features:

Global Voice Coverage

• Coverage in 150+ Countries: Avoxi provides extensive international coverage, allowing businesses to reach customers in multiple regions.
• Diverse Number Types: Users can choose from seven different types of phone numbers, including local, toll-free, and mobile numbers.
• Local Caller ID: The platform guarantees local caller ID, which significantly increases answer rates and enhances customer trust.

Cloud Voice Network

• Premium Call Quality: Avoxi ensures high call quality by connecting directly with vetted local carriers. This routing method makes conversations feel more natural, as if speaking to someone next door.
• Global Network Uptime: Avoxi boasts a 100% global network uptime, ensuring that businesses can rely on their communication systems without interruptions.
• Average MOS Score: The platform maintains a high Mean Opinion Score (MOS), reflecting the quality of voice calls.

Intelligent SaaS Platform

• Automation and Analytics: Avoxi’s software automates time-consuming processes and provides analytics for better visibility. Users can track the performance of their phone numbers and optimize usage.
• Online Number Management: Businesses can purchase, port, and monitor numbers online, making the management process efficient.
• Traffic Management: The platform allows users to build flows that direct traffic to the right destinations, ensuring optimal call routing.

Contact Center Tech Integration

• Seamless Integration: Avoxi integrates with over 40 CCaaS, UCaaS, and CPaaS solutions, allowing businesses to layer voice capabilities into their existing systems.
• SIP Trunks: The platform offers elastic SIP trunks, which provide flexibility and scalability for businesses as they grow.
• Microsoft Teams Integration: Avoxi enhances Microsoft Teams voice capabilities with Direct Routing, allowing users to merge voice data with existing workflows seamlessly.

Customer Support and Success

• Dedicated Support: Avoxi provides dedicated customer support focused on international voice solutions, ensuring that businesses have expert assistance when needed.
• Onboarding and Porting: The platform offers programmatic onboarding and porting services to speed up the setup process.
• Regulatory Expertise: Avoxi has regulatory experts who help businesses navigate the complexities of global voice communication.

Use Cases

Avoxi is designed to cater to a variety of business needs across different industries. Here are some common use cases for the platform:

Global Customer Support

Businesses with international clientele can leverage Avoxi to establish local presence in various countries. By utilizing local numbers and caller IDs, companies can enhance customer trust and improve answer rates.

Contact Center Operations

Avoxi is an ideal solution for contact centers looking to modernize their communication systems. With seamless integration into existing CCaaS platforms, businesses can streamline their operations while maintaining high call quality.

Remote Work Solutions

As remote work becomes more prevalent, Avoxi provides the necessary tools for teams to communicate effectively from different locations. The cloud-based platform allows employees to connect with customers and colleagues without geographical limitations.

Marketing Campaigns

Avoxi’s local caller ID feature can be particularly useful for marketing campaigns. Businesses can run targeted campaigns in specific regions, ensuring that calls appear local to recipients, thus increasing the likelihood of engagement.

Crisis Management

In times of crisis or emergency, Avoxi enables organizations to maintain clear lines of communication. With its reliable network and high uptime, businesses can ensure that they remain reachable and responsive to customers during critical situations.

Pricing

While specific pricing details for Avoxi are not provided, the platform offers various packages tailored to meet different business needs. Generally, pricing may depend on factors such as:

• Number of Users: Costs may vary based on the number of users or phone lines required.
• International Coverage: Pricing may be influenced by the regions and countries where services are utilized.
• Features and Support Levels: Businesses can choose from standard or premium packages, which may include additional features and dedicated support.

It is advisable for potential users to contact Avoxi directly for a customized quote based on their specific requirements.

Comparison with Other Tools

When comparing Avoxi with other voice communication tools, several unique selling points set it apart:

Comprehensive Global Coverage

Unlike many competitors, Avoxi offers extensive coverage in over 150 countries, making it a strong choice for businesses with international operations.

High Call Quality

Avoxi’s commitment to premium call quality through direct connections with vetted local carriers ensures that conversations are clear and reliable, which is crucial for customer interactions.

Seamless Integration

The platform’s ability to integrate with over 40 different communication solutions allows businesses to enhance their existing systems without the need for a complete overhaul.

Dedicated Support

Avoxi provides dedicated customer support focused on international voice solutions. This level of support can be a significant advantage for businesses navigating the complexities of global communication.

Intelligent Analytics

The intelligent SaaS platform offers businesses valuable insights into their call performance and number usage. This data-driven approach helps organizations make informed decisions to optimize their communication strategies.

FAQ

What types of numbers can I get with Avoxi?

Avoxi offers various types of phone numbers, including local, toll-free, and mobile numbers, allowing businesses to choose the best options for their needs.

How does Avoxi ensure call quality?

Avoxi ensures call quality by connecting directly to vetted local carriers and routing traffic efficiently, resulting in better customer conversations and greater uptime.

Can I integrate Avoxi with my existing contact center solution?

Yes, Avoxi can seamlessly integrate with over 40 CCaaS, UCaaS, and CPaaS solutions, allowing businesses to enhance their existing communication systems.

Is Avoxi suitable for remote work?

Absolutely! Avoxi’s cloud-based platform allows teams to communicate effectively from different locations, making it an excellent solution for remote work.

How can I get pricing information for Avoxi?

For customized pricing based on your specific needs, it is recommended to contact Avoxi directly to discuss your requirements.

In summary, Avoxi stands out as a powerful international cloud voice solution that combines comprehensive features, high call quality, and dedicated support to meet the diverse needs of businesses operating in today’s global marketplace. Whether you are looking to enhance your customer support, modernize your contact center, or simply streamline your communication processes, Avoxi provides the tools necessary to succeed.