What is AskAI?

AskAI is an advanced AI customer support agent designed to enhance and streamline customer service operations for businesses. By integrating seamlessly with existing customer support tools such as Intercom, Zendesk, Gorgias, and Freshdesk, AskAI aims to reduce the volume of support requests handled by human agents, thereby allowing them to focus on more complex issues. With a promise to deflect up to 75% of customer inquiries, AskAI not only improves the efficiency of support teams but also enhances the overall customer experience.

Features

AskAI is equipped with a variety of features that make it a powerful tool for businesses looking to optimize their customer support operations. Here are some of its key features:

1. Seamless Integration

• Compatibility: Works with popular customer support platforms like Intercom, Zendesk, Gorgias, Freshdesk, and HubSpot.
• No Disruption: Easily integrates into existing workflows without requiring significant changes to current systems.

2. AI-Powered Responses

• 24/7 Availability: Provides instant answers to customer queries around the clock, ensuring that customers receive timely support.
• Knowledge Base Training: Trained on your company’s help documentation and website, enabling the AI to provide accurate and relevant answers.

3. Human Handover

• AI to Human Transition: If the AI is unable to resolve a customer's query, it can seamlessly hand over the conversation to a human agent, complete with a summary of the discussion for context.
• No Repetition: Customers do not have to repeat their questions when they transition from AI to human support.

4. Actionable Insights

• Data Extraction: Automatically extracts and groups customer issues, bugs, and feature requests from conversations.
• Prioritization: Helps businesses prioritize what to fix or build next based on customer feedback.
• Alerts: Sends email and Slack alerts for new customer insights.

5. Customization Options

• Branding: Allows businesses to customize the AI agent’s appearance, including logos and color palettes.
• Custom Answers: Businesses can create tailored responses for specific questions to maintain control over the AI’s interactions.

6. Multi-lingual Support

• Global Reach: Supports over 50 languages, allowing businesses to provide customer support to a diverse audience.

7. Lead Capture

• Email Collection: Captures email addresses from conversations, enabling businesses to generate leads through customer interactions.

8. Compliance and Security

• GDPR Compliant: Ensures that all customer data is stored securely and used in compliance with privacy regulations.
• Data Protection: Utilizes bank-grade encryption to safeguard sensitive information.

9. Insights Dashboard

• Summarized Insights: Every customer conversation is transformed into actionable insights, grouped by similar topics for easier analysis.
• Suggested Fixes: Recommends solutions when multiple conversations address the same issue.

Use Cases

AskAI can be utilized across various industries and scenarios, making it a versatile tool for customer support. Here are some common use cases:

1. SaaS Companies

• Automated Support: SaaS businesses can leverage AskAI to handle routine queries about product features, billing, and troubleshooting, freeing up human agents for more complex technical issues.

2. E-commerce

• Customer Inquiries: E-commerce platforms can use AskAI to answer questions about order status, returns, and product information, improving response times and customer satisfaction.

3. B2C Services

• Instant Assistance: Businesses providing services directly to consumers can implement AskAI to deliver immediate responses to service-related inquiries, enhancing customer engagement.

4. Lead Generation

• Email Capture: By engaging with customers and capturing their email addresses, businesses can build their mailing lists and follow up with potential leads.

5. Product Feedback

• Insight Collection: Companies can gather customer feedback on products and services through AskAI, helping them to identify areas for improvement and innovation.

6. Multilingual Support

• Global Customer Base: Businesses operating in multiple countries can utilize AskAI’s multi-lingual capabilities to provide support in various languages, ensuring all customers receive assistance in their preferred language.

Pricing

AskAI offers a flexible pricing structure designed to accommodate businesses of all sizes. The tool provides a 30-day free trial with full access and no credit card required, allowing companies to evaluate its effectiveness before committing to a subscription.

While specific pricing tiers may vary, businesses can typically expect to pay based on the number of users, integrations, and additional features they wish to utilize. This structure ensures that companies can choose a plan that best fits their needs and budget.

Comparison with Other Tools

When comparing AskAI to other AI customer support solutions, several unique selling points set it apart:

1. Integration Flexibility

• AskAI integrates seamlessly with a wide range of customer support platforms, unlike many competitors that may only support a limited number of integrations.

2. Human Handover Feature

• The AI to human handover is executed smoothly, with conversation summaries provided to agents, reducing the need for customers to repeat their issues.

3. Extensive Customization

• AskAI allows for significant customization options, including branding and tailored responses, which is often limited in other AI tools.

4. Actionable Insights

• The ability to extract and analyze customer conversations for insights is a standout feature that many other AI support tools do not offer.

5. Multi-lingual Support

• With support for over 50 languages, AskAI is well-suited for businesses targeting a global audience, providing a level of accessibility that may be lacking in competitors.

FAQ

What content types can I add to train my AI agent?

You can add various content types, including help documentation, website articles, and other support materials to train your AI agent effectively.

What other integrations do you support?

AskAI supports integrations with major customer support platforms such as Intercom, Zendesk, Gorgias, Freshdesk, and HubSpot, among others.

Can I capture leads or email addresses with my AI agent?

Yes, AskAI has a built-in feature for capturing email addresses from conversations, allowing businesses to generate leads directly from customer interactions.

How do I create an AI agent using My AskAI?

Creating an AI agent is straightforward; you can sign up for a free trial and follow the guided setup process to integrate the AI agent into your existing support tools.

How secure are My AskAI's AI chatbots?

AskAI ensures that all data is stored securely with bank-grade encryption (AES-256) and adheres to GDPR compliance to protect user privacy.

How is My AskAI different from ChatGPT?

While ChatGPT is a general-purpose conversational AI, AskAI is specifically designed for customer support, offering features like human handover, actionable insights, and seamless integration with existing support tools.

Can I add my AI agent created with My AskAI to my website?

Yes, you can easily add your AI agent to your website with a simple line of code, allowing for a seamless customer support experience.

What is an AI agent?

An AI agent is a software application designed to simulate human conversation and provide automated responses to customer inquiries, improving efficiency and response times in customer support.

How does the human handover work?

If the AI agent is unable to resolve a customer’s query, it can transfer the conversation to a human agent, providing a summary of the prior discussion to ensure a smooth transition.

What are the most popular integrations?

Some of the most popular integrations include Intercom, Zendesk, Gorgias, Freshdesk, and HubSpot, allowing businesses to enhance their existing customer support workflows.

In conclusion, AskAI is a powerful tool for businesses looking to improve their customer support operations through automation and AI technology. With its extensive features, flexibility, and ability to provide actionable insights, AskAI stands out as a leading solution in the customer support landscape.