What is Artificial Solutions?

Artificial Solutions is a leading provider of advanced artificial intelligence (AI) solutions designed specifically for contact centers. At the heart of their offering is Teneo, a powerful AI-driven platform that enhances customer service automation and conversational Interactive Voice Response (IVR) systems. With a focus on achieving unparalleled efficiency and accuracy, Artificial Solutions aims to transform customer interactions and improve operational performance for high-volume contact centers.

Teneo leverages advanced Natural Language Understanding (NLU) and the proprietary TLML (Teneo Language Markup Language) to deliver exceptional AI precision, enabling businesses to better understand and address customer needs. The platform is designed to be easily integrated into existing ecosystems, providing organizations with the tools they need to enhance customer experience, reduce operational costs, and improve overall service quality.

Features

Artificial Solutions offers a range of powerful features within the Teneo platform, making it an essential tool for contact centers aiming to elevate their customer service capabilities:

1. High AI Accuracy

• 99% Accuracy: Teneo achieves over 99% accuracy in understanding customer inquiries, significantly reducing customer turnover and enhancing trust at every interaction point.
• Advanced NLU: The platform utilizes sophisticated Natural Language Understanding to interpret and respond to customer queries effectively.

2. TLML™ Technology

• Transformative Efficiency: The proprietary TLML technology allows for rapid deployment and integration, leading to a 30% boost in AI efficiency within hours.
• Customizable Language Support: TLML supports multiple languages and can be tailored to meet specific business needs.

3. Intelligent Call Routing

• OpenQuestion Technology: Teneo’s intelligent routing system reduces call misrouting by up to 90%, ensuring that customer queries are directed to the appropriate agents quickly.
• Decreased Wait Times: By optimizing resource allocation, Teneo enhances customer satisfaction through reduced wait times and improved resolution rates.

4. Cost Efficiency

• Dramatic Operational Savings: Organizations can cut AI operational costs by up to 98% by integrating Teneo’s Generative AI, leading to a robust return on investment (ROI).
• Scalability: Teneo supports exponential growth without incurring significant cost spikes, making it suitable for contact centers of all sizes.

5. Proactive Engagement

• Real-Time Anticipation: The platform enables proactive customer engagement by anticipating customer needs and providing personalized support, setting a new industry standard for customer care.
• Retention and Attraction: By enhancing customer experience, Teneo helps businesses retain existing clients while attracting new ones.

6. Rapid Deployment

• Quick Implementation: Teneo can transform the accuracy and efficiency of a contact center within hours, with full deployment achievable in just 60 days.
• Immediate Results: Organizations can expect swift ROI and sustained operational cost savings.

7. Open Architecture

• Flexible Integration: Teneo’s open architecture allows businesses to integrate any Generative AI model, ensuring they always have access to the best solutions tailored to their needs.

8. Security and Compliance

• Future-Proofing: Teneo is designed with a security-first approach, ensuring compliance with industry standards while being adaptable to evolving requirements.

Use Cases

Artificial Solutions' Teneo platform is versatile and can be applied in various scenarios within the customer service landscape:

1. Contact Center Automation

• Enhanced Efficiency: Teneo automates routine inquiries, freeing up human agents to focus on more complex issues, thereby improving overall efficiency.
• High Volume Handling: The platform effectively manages high volumes of customer interactions, ensuring that service quality remains high even during peak times.

2. Customer Support Enhancement

• Personalized Interactions: By leveraging proactive AI, businesses can provide tailored support that meets individual customer needs, enhancing the overall customer experience.
• Improved Resolution Rates: With intelligent call routing and accurate understanding of inquiries, Teneo helps improve first contact resolution rates.

3. Conversational IVR Systems

• Streamlined Customer Journeys: Teneo’s Conversational IVR capabilities allow customers to navigate through services and options seamlessly, reducing frustration and improving satisfaction.
• Resource Optimization: By directing inquiries to the right agents, Teneo optimizes resource use and enhances the efficiency of contact center operations.

4. Cost Reduction Initiatives

• Operational Cost Savings: Organizations can significantly reduce their AI-related operational expenses by implementing Teneo, allowing them to allocate resources more effectively.
• Maximized ROI: The integration of Generative AI ensures that businesses achieve the highest quality service while minimizing costs.

Pricing

While specific pricing details for Artificial Solutions' Teneo platform are not publicly available, it is important to note that costs may vary based on several factors, including:

• Size of the Organization: Larger organizations may incur different costs compared to smaller businesses due to the scale of implementation.
• Customization Requirements: Businesses that require customized solutions or additional features may have different pricing structures.
• Integration Needs: The complexity of integrating Teneo with existing systems can also impact pricing.

Organizations interested in Teneo are encouraged to contact Artificial Solutions directly for a tailored quote based on their specific needs and circumstances.

Comparison with Other Tools

When comparing Teneo to other AI solutions in the market, several unique selling points set it apart:

1. Accuracy and Efficiency

• Teneo’s 99% Accuracy: Many competing tools may struggle to achieve such high levels of accuracy in understanding customer inquiries, which can lead to increased customer dissatisfaction.
• Rapid Efficiency Boost: Teneo’s ability to enhance AI efficiency by 30% within hours is a significant advantage over other platforms that may require longer deployment times.

2. Intelligent Call Routing

• 90% Reduction in Call Misrouting: Teneo’s OpenQuestion technology provides a level of intelligent routing not commonly found in other AI solutions, which often result in higher misrouting rates and longer resolution times.

3. Cost-Effectiveness

• Up to 98% Cost Reduction: The operational cost savings associated with Teneo are among the highest in the industry, making it a compelling choice for organizations seeking to maximize their ROI.

4. Proactive Engagement Capabilities

• Real-Time Anticipation: Teneo’s proactive customer engagement features set it apart from many competitors that focus primarily on reactive customer support.

5. Open Architecture

• Flexible Integration: Teneo’s open architecture allows organizations to integrate various Generative AI models, providing a level of flexibility that is not always available with other tools.

FAQ

What industries can benefit from Teneo?

Teneo is suitable for various industries, including telecommunications, healthcare, finance, and retail, where high-volume customer interactions are common.

How quickly can Teneo be deployed?

Teneo can be rapidly deployed, with initial efficiency boosts achievable within hours and full contact center implementation possible in just 60 days.

Is Teneo scalable?

Yes, Teneo is designed to support exponential growth across languages and channels without incurring significant cost increases.

What support does Artificial Solutions provide during implementation?

Artificial Solutions offers comprehensive support throughout the implementation process, ensuring that organizations can effectively integrate Teneo into their existing systems.

Can Teneo integrate with existing AI models?

Yes, Teneo’s open architecture allows for the integration of any Generative AI model, providing businesses with flexibility in their AI strategy.

How does Teneo ensure data security?

Teneo is built with a security-first approach, ensuring compliance with industry standards and providing a customizable AI platform that adapts to evolving security requirements.

In conclusion, Artificial Solutions' Teneo platform represents a powerful tool for contact centers seeking to enhance their customer service capabilities. With its advanced features, significant cost savings, and high accuracy, Teneo is positioned as a leader in the AI-driven customer service landscape, making it an ideal choice for organizations looking to improve their customer interactions and operational efficiency.